Clinic Services Supervisor II (Smiley's Family Clinic)

Why M Physicians?

M Health Fairview Clinic - Smiley's is a conveniently located neighborhood clinic on E. 28h Street in Minneapolis that offers comprehensive care for your entire family, through all stages of life. We make everyday care for kids and adults easy, from annual checkups, vaccinations, and sports physicals to treatment for common illnesses, mental health care, women's health care, Gender Care, and more. For extra convenience, we offer an onsite Fairview pharmacy, which means you can easily pick up prescriptions following an appointment. We are a Certified Health Care Home and offer enhanced care coordination services. Along with our physicians, we use a team of educators, pharmacists, and psychologists to teach patients how to prevent and manage disease.

Clinic Services Supervisor II Overview

Responsibilities include but are not limited to:

• Supervises support staff members, assesses the administrative needs of patients, and delegates tasks appropriately
• Provides guidance and training to assigned staff responsible for scheduling and frontline activities
• Establishes and fosters a culture of engagement within the organization's values and between team, clinical leaders and providers/physicians
• Establishes and manages clear goals and performance expectations
• Implements programs for employee development and continuing education of administrative team
• Drives continuous improvement for employee satisfaction and engagement
• Collaborate with leadership to problem-solve business issues.
• Coordinates operational scheduling, policy, and performance processes and documentation
• Creates an environment that prioritizes the administrative needs of our internal and external customers
• Anticipates the administrative team needs and ensures that innovations are appropriate to improve efficiency, capacity and customer demand
• Assures all collaborators including clinical program leadership and service line leadership are advised and prepared for planned changes in services, programs, processes and systems

Minimum Qualifications:

• Associate's degree in Business Administration or combination of education and directly applicable experience
• 3 to 5 years of formal or informal leadership experience
• Strong relationship building skills
• Process improvement experience
• Budget and financial management

Location: 2020 E 28th St., Minneapolis, MN, 55407

Hours:1.0 FTE

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.