Office Administrator

Summary

Reporting to the Customer Account Manager - the Office Administrator is responsible for general office support; customer service functions, certain purchasing, accounting; administrative support and oversight to office personnel as needed. The primary objective is to provide business operations and administrative support to office and plant management and sales and marketing teams, ensuring safe, dependable, and cost-effective operations and growth.

Principle Responsibilities/Key Results Areas

Customer Accounts Support

• Handle customer service calls and route as needed
• Learn and understand customer billing.
• Assist processing monthly customer invoices; mailing and maintain monthly tracking of customer consumption
• Workorder database daily record maintenance
• Maintain relationships by responding to customer inquiries and work with sales team and accounting to support on-boarding of new Cordia customers

Accounts Payable/Invoicing

• Process PO invoices with invoice receipt to accounting.
• Code Non-PO invoices and forward to accounts payable.
• Track invoices through payment cycle and maintain log.
• Investigate and respond to vendors regarding payments and other inquiries.
• Respond to data inquiries from corporate accounting.
• Actively participate in weekly and monthly team calls

Human Resources and Payroll

• Timesheet and PTO entry/Reconciliation to payroll database
• Employee onboarding (Corporate HR executes company-wide Orientation and i9's)
• Address payroll issues and other employee issues

Miscellaneous/Customer Service

• Support personnel with events, as needed
• Other duties as assigned

General Office Duties:

Administrative support to staff as needed. Answer telephones, process daily mail, order/maintain office supplies and office equipment operations, office and plant appearance / organization

filing, process and receive UPS/Fed Ex shipments, handle minor repairs/maintenance for office equipment, schedule safety meetings, actively participate in safety weekly team meetings and schedule safety exams for employees, perform document ad record keeping activities.