Service Technician

Join Ecolab's Bioquell Team as a Service Technician in the Columbus, OH market. Bioquell, an Ecolab company, is a world leader in providing high-tech bio-decontamination equipment and services within healthcare, life sciences and military environments. Our unique low temperature, residue-free hydrogen peroxide vaporization (HPV) technology has been proven to provide rapid, repeatable, safe and reliable eradication of microbiological pathogens from rooms and other interior spaces. As a Service Technician, you will be expected to provide technical support for customer-related issues as you uphold stands and initiate continued improvement in the service provided to our clients.

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• Paid on the job training

• Company vehicle provided during working hours

• Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!

What You Will Do:

• Serve as the primary on-site technical expert, maintaining strong communication with customers to ensure optimal HHP performance.
• Conduct system installations, troubleshooting, and maintenance, ensuring seamless functionality within healthcare environments.
• Apply situational awareness to proactively assess and address technical or operational challenges before they escalate.
• Engage with infection prevention specialists, facilities managers, and nursing staff to provide system training, address concerns, and maximize adoption.
• Analyze service data trends to identify areas for improvement, drive system enhancements, and optimize program performance.
• Oversee and coordinate on-site contractors, ensuring compliance with safety protocols and delivering high-quality installation services.
• Perform system audits, dispenser counts, and pre-installation assessments to maintain accuracy and reliability.
• Respond swiftly to emergency service requests, providing technical resolutions both in-person and virtually to maintain uninterrupted operations.
• Document service visits comprehensively, tracking key performance indicators and customer feedback.
• Partner with cross-functional teams to innovate and improve installation and service delivery processes.

Position Details:

• Work Schedule: Monday to Friday, 40 hours a week, including occasional weekend work

• Weekly overnight travel

Minimum Qualifications:

• 3-5 years of field service experience with a strong focus on troubleshooting, customer interaction, and technical problem-solving.
• High School Diploma or equivalent; technical certifications are a plus.
• Strong understanding of installation techniques, tools, and networking protocols (e.g., mesh networks, cloud-based data transfer).
• Proficiency in data analytics tools to assess system trends and optimize performance.
• Working knowledge of Apple (iOS) devices, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and digital platforms.
• Exceptional situational awareness and critical thinking skills to navigate evolving challenges in customer environments.
• Ability to adapt quickly to changing priorities while maintaining efficiency and customer satisfaction.
• Excellent customer service and communication skills, fostering trust and ensuring positive user experiences.
• Ability to obtain hospital credentialing as required.

• No Immigration Sponsorship available for this opportunity

Physical Demands:

• Ability to complete pre-employment assessments including a physical, lift and/or carry 50 pounds and drug screen
• Must be able to perform the essential duties of the position, including lifting, stooping, kneeling, crouching, reaching, balancing, walking, standing, and working under hospital beds in active healthcare settings.

• Personal protection: Personal protection equipment (PPE) may be worn on customer sites
• Position requires the ability to drive and/or fly to client locations as needed; you are responsible to have the proper documentation to fly such as a Real ID or other acceptable form of identification

Preferred Qualifications:

• Technical School or Bachelor's degree

• Electronics or Electrical background

About Ecolab Life Sciences:

Partner with our customers to deliver comprehensive solutions and technical expertise to ensure product quality and safety in the pharmaceutical and cosmetic industries. Ecolab Life Sciences serves pharmaceutical manufacturers, cosmetics products manufacturers, pharmacies, and analytical laboratories with cleaning, sanitizing, and disinfection programs and validation support. Work with us to improve operational efficiencies in ever-changing and growing markets.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.