Part Time Technical Data Center Operations Support

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Part Time Technical Data Center Operations Support

Location(s): Harrisburg, PA

(Hybrid)

• Under limited supervision, the Technical Data Center Operations Support provides Smart Hands services in a Mission-Critical Data Center Environment.
• The Tech Data Ctr Ops Spt will work within a team environment in the Data Center installing and updating IT equipment and Data Center structured cabling.
• The Tech Data Ctr Ops Spt will be using IT Service Management, ITSM, and Data Center Infrastructure Management, DCIM, software tools governed by ITIL Change and Incident management.
• The Tech Data Ctr Ops Spt evaluates work requests against established Incident and Change Management Policies, collaborating with requestors to implement approved changes.
• The role involves using Knowledge Articles and experience to perform tasks in a focused domain using standard changes and developing new standard changes as needed.
• The Tech Data Ctr Ops Spt supports hardware/software maintenance, platform management, customer proprietary systems, COTS, or Client applications.
• They identify and resolve various issues, define approaches, and provide business and technical knowledge to achieve objectives.
• The role may involve working in a Command Center environment, such as Windows, Network, Backup, Storage, Database, or Mainframe, from a physical data center perspective.

• Monitor and operate data center equipment according to plans and SLAs.
• Participate in disaster recovery projects with knowledge of computer networks.
• Identify client order information, coordinate installation timing and resources, inventory shipments, and store software and licenses.
• Notify customers of delays in scheduled computer processing.
• Prepare documentation for installations, floor plans, rack or cabinet diagrams, and manage existing documentation for new installations.
• Prepare for asset disposal by performing manual labor to move equipment.
• Maintain forms, logs, and checklists for balancing information, statistical totals, setup instructions, and checklists.
• Complete tickets to meet or exceed SLA requirements and process service and change requests.
• Provide backup support for break-fix issues and configuration for servers and other devices.
• Provide technical support and hardware maintenance.
• Receive shipments for all inbound equipment for one or more Data Centers.
• Support data center security and audits for ISO Certification Compliance, SAS70, SOX, IRS 1075, CJIS and other relevant government, client and industry standards.
• Manage change and request processes for data center facility changes and maintenance.
• Support data cabling, including Network, SAN, KVM, or remote out-of-band management systems, and manage cabling contractors.
• Administer and control data center services, including physical security and infrastructure setup.
• Install equipment on the data center floor, request and oversee power, network, SAN, and KVM connections.
• Support Media Services Management in collaboration with the Storage Group.
• Design, plan, and track overall data center capacity.
• Maximize efficiency of power circuits and cooling, interfacing with data center facilities.
• Support system installation and decommission processes, following standard approved ITIL Change Management procedures.
• Track assets, manage configuration, and maintain physical equipment locations and connections using DCIM tools.
• Participate in Data Center on-call schedule.
• Some travel between Primary and Secondary Data Centers may be needed.

• High school diploma or equivalent.
• Minimum 1 year of experience in IT, technical support, and data center operations, including rack, stack, and server provisioning.
• Experience in cable management (copper cable termination and understanding of fiber optic cabling).
• Facilities planning experience (space, power, and cooling) preferred
• Preferred certifications, or working to complete: Comp TIA A+, Comp TIA Network+, Microsoft MCP
• Experience with enterprise backup solutions; knowledge of Symantec NetBackup preferred.
• Organizational skills and experience with desktop software, Microsoft Office, etc....Pass initial and annual background checks.