New

Desktop Support Technician

Connection
United States, Georgia, Gainesville
Jun 25, 2025
Desktop Support Technician Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Gainesville, GA CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. https://www.connection.com/ keywords: position summary,support,customer service Full Time $27.00/Hr. - $29.00/Hr. Overview: Job Title: Tier 1/2 Desktop Support Technician Location: Onsite (Gainesville, GA) Job Type: Full time M-F, 8AM-5PM (60-day contract with the possibility to go longer) Pay Rate: $28-$30/hr. We are seeking a skilled and customer-focused Tier 1-2 Desktop Support Technician to provide advanced technical support to end-users across the organization during a Windows 11 migration project. Responsibilities: This role is responsible for resolving escalated IT support issues, performing in-depth troubleshooting of hardware and software problems, and supporting various technologies including desktops, laptops, mobile devices, printers, and core business applications. Requirements: The Tier 2 technician will work closely with Tier 1 support, network engineers, and system administrators to ensure optimal IT service delivery.