New

Reviewer Communications Manager

Springer Nature
$70,000 - 82,000
life insurance, paid time off, tuition assistance, 401(k)
United States, New York, New York
Jun 25, 2025
Job Title: Reviewer Communications Manager Location: New York (Hybrid working model) Application Deadline: July 14, 2025 About Springer Nature Springer Nature opens the doors to discovery for researchers, educators, clinicians, and other professionals. Every day, around the globe, our imprints, books, journals, platforms, and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup About the Role Springer Nature works with over 1 million peer reviewers to ensure that the content that we publish can be trusted by the academic community. The ReviewerCommunications Manager leads the development and delivery of communication strategies that drive reviewer engagement and strengthen relationships with the research community. They are responsible for crafting clear, consistent, and compelling messaging across all channels, internally and externally, and ensuring that reviewers are informed, supported, and connected to Springer Nature's mission. A key part of the role is designing and communicating training initiatives for reviewers, aligning content and delivery with broader communication goals to create a seamless and engaging reviewer experience. The role-holder will work closely with teams across the business - including Reviewer Engagement, Editor Engagement, Recruitment, Marketing, Publishing, and the Product & Platform Group - to ensure communications and training are integrated, impactful, and aligned with business priorities. Reviewer satisfaction is a critical success metric for the role, with Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) forming core KPIs. Responsibilities Develop and lead multi-channel communication strategies that engage reviewers and support key business goals Manage internal and external communications, including newsletters, outreach campaigns, program updates, and stakeholder messaging Collaborate cross-functionally with teams such as Reviewer, Editor, and Researcher Engagement, Editorial, Marketing, and Training to ensure aligned, inclusive, and consistent messaging across all reviewer-facing materials Support reviewer training, onboarding, and retention by integrating communication plans, maintaining content calendars, and promoting professional development opportunities Create messaging that fosters community, recognition, and a strong connection between reviewers and the organization Contribute to campaigns targeting early career researchers and underrepresented groups in peer review Monitor and report on communication performance using metrics like open rates, click-throughs, and engagement trends; identify opportunities for improvement based on feedback and data analysis Serve as a key point of contact for internal communications support and timely campaign delivery Experience, Skills & Qualifications Demonstrated success in crafting and executing impactful communication strategies for diverse audiences Strong writing, editing, and content creation skills-across formats and channels Experience leading multi-channel campaigns and newsletters using editorial calendars and planning tools Skilled in cross-functional collaboration and stakeholder engagement, particularly in academic, publishing, or training contexts Strategic thinker with the ability to align messaging with organizational goals while maintaining clarity and inclusivity Proficient in CMS, newsletter platforms, and internal communication tools Detail-oriented, adaptable, and effective in fast-paced environments Bachelor's degree in a relevant field; communications or training certifications are a plus Application Deadline: July 14, 2025 Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below: Medical, Dental and Vision 401(k) with company match and contribution Hybrid office working policy, Summer Hours, and paid time off Flexible Spending and Commuter programs Multiple Life insurance options Disability coverage Tuition Assistance Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance Employee Assistance Program Family friendly benefits and a variety of employee discounts An array of Employee Social Networks US Annualized Base Salary Range: $70,000 - 82,000. The salary offer may vary based on work experience, education, skill level and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country. Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work HERE. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit our career page HERE. #LI-EG1 Job Posting End Date: 15-07-2025