Loan Setup Coordinator

Job Title: Loan Setup Coordinator

Department: Mortgage Lending

Department Location: Littleton, MA

Reports to: Mortgage Production Manager

Career Stream: Individual Contributor

Classification: Hybrid

Compensation: The base pay of the budgeted range is $24-27 per hour. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

FUNCTION: Responsible for issuing disclosures in compliance with regulations and orders all services needed for the file. Performs additional redisclosure requests through the active application to ensure strict compliance on all loans. Ensures all files are complete and compliant with Workers Credit Union policies, investor requirements, mortgage insurance standards, and applicable government loan regulations.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Review disclosure related data entered into the Loan Origination System ("LOS") for accuracy. Ensure proper loan set-up within the LOS and loan structure is accurate according to loan program and type.

1. Inputs good faith fee data, prepares impounds and prepaid taxes/insurance to ensure correct figures are disclosed.

1. Prepare and review initial disclosure packages including the Loan Estimate.

1. Ensures proper delivery of the disclosure package to members through eSign or mail, depending on member response to electronic delivery

1. Monitors and provide revised Loan Estimates within three days of a changed circumstance. Update the LOS to document the changed circumstance and Loan Estimate delivery timing.

1. Reviews daily reports to ensure loans are disclosed according to regulation.

1. Order and track required third-party reports such as appraisals, title, flood certifications, tax transcripts, and employment verifications.

1. Provide exceptional customer service by promptly addressing member inquiries and concerns related to loan disclosures and setup.

1. Support the origination and production process and ensure confidentiality of all borrowers and loan information.

1. Uphold the Workers Credit Union "Workers Way" culture through daily interactions and behaviors.

1. Perform other duties as assigned to support departmental and organizational goals.

Other Duties:

• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent.
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program.

Education

• High School Diploma or Equivalent Required.

Experience:

• 1 year of banking experience. Skilled in reviewing and validating application fees, ordering third-party reports and ensuring compliance with TRID and investor guidelines. Proficient in coordinating with internal teams and external partners, and maintaining clear communication with originators and processors to ensure timely and accurate closings. Known for attention to detail, efficiency in pipeline management, and delivering exceptional service while upholding confidentiality and organizational values.

Knowledge/Skills/Abilities/Competencies:

• A successful Loan Setup Coordinator possesses stong knowledge of mortgage products and regulatory guidelines (including TRID, RESPA, and HMDA). Familiarity of loan origination systems, AUS platforms, and document management tools. Key skills include attention to detail, strong organization, effective communication, strong ability to manage multiple files and deadlines simultaneously and flexibility to adapt to changing regulations and internal processes. The role requires a customer-focused approach, confidentiality, adaptability, and collaboration with internal teams and external partners to ensure efficient, compliant and exceptional member service.

Work Environment:

• Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is a largely sedentary role.
• While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.
• This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

NOTE: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AMERICANS WITH DISABILITIES ACT: Workers Credit Union complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.