Corporate Vice President -Solutions Lead - Quality Process

Location Designation:Hybrid - 3 days per week

Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of an inclusive team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Solutions Lead - Quality Process

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success.

Role Overview:

The Foundational Business Technology group is seeking a Solution Lead dedicated to refining our Quality processes and enhancing the integration and connectivity with our telemetry and observability of production platforms. This individual will play a crucial role in identifying opportunities for improvement, analyzing trends related to our key journeys across multiple constituencies, and ensuring delivery excellence by integrating these insights into our execution practices.

The Solution Lead will work closely with the Delivery Leads within the Value Stream, our Application Support partners, and key leaders within the Centers for Enablement supporting our AI, data, and DevOps practices. You will ensure consistency across teams and initiatives by adhering to best practices and adopting modern capabilities that enhance efficiency and quality. The ideal candidate is a hands-on, strategic thinker with expertise in software delivery, QA best practices, production support best practices, and has a strong orientation towards metrics.

What You'll Do:

* Review existing metrics, OKRs, KPIs and other data to highlight prioritized platforms, scenarios and journeys
* Assess the existing tools and processes to provide expertise and best practices that could materialize into opportunities across delivery and operations and provide additional telemetry
* Develop the roadmap of enhancements, modernization and new capability enablement and drive execution of the roadmap across multiple disciplines, teams and trains
* Develop ongoing process for insight collection, ongoing intersection into the SDLC and align to the culture of continuous improvement
* Drive continuous improvements in delivery and operations to improve experience and proactively identify potential areas of concern
* Champion the adoption of modern, agile practices for software delivery and operational oversight
* Business & Technology Skills: Strong data-driven decision-making approach, proficient in agile software delivery with deep expertise in modern QA practices and production observability

What You'll Bring:

* Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field (Master's Degree preferred).
* 7+ years of experience in Software delivery or related fields.
* Proven track record of leadership in technology with a focus on execution
* Deep understanding of technology lifecycle management and technology standards processes.
* Strong collaboration skills, with a history of working across federated teams and centers for enablement
* Proficiency in agile methodologies, backlog management, and product lifecycle management.
* Excellent analytical, organizational, and communication skills.
* Experience with data governance and enterprise data quality initiatives is highly desirable.

Pay Transparency

Salary Range:$122,500-$210,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 92035