Customer Success Representative

Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join Hitachi Energy as aCustomer Success Representativeand become the voice of our customers within our Alamo, TN facility. In this pivotal role, you'll lead post-order management efforts, ensuring seamless order processing, shipment coordination, and after-market support. You'll collaborate across departments to enhance satisfaction and contribute to our world-class service reputation.

This is your chance to make a meaningful impact in a global organization committed to innovation, sustainability, and continuous improvement. If you thrive in a fast-paced environment and enjoy solving problems, building relationships, and driving results, we want to hear from you!

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You'll Make an Impact

• Manage sales order fulfillment from purchase order acceptance through shipment and warranty phases

• Drive "clean order" initiatives to streamline order entry and reduce throughput time

• Collaborate with engineering to deliver complete, high-quality drawing packages

• Process change orders and coordinate with internal teams to manage post-order adjustments

• Support revenue goals by resolving shipping holds and attending revenue meetings

• Handle return authorizations, concessions, milestone billing, and overdue invoices

• Apply lean methodologies to improve processes and conduct problem-solving events

• Communicate shipping schedules and proactively resolve potential delays

Your Background

• Bachelor's degree in Engineering or Business, or equivalent experience

• Work authorization to work in the U.S. without future sponsorship

• Onsite availability at our Alamo, TN facility

• Proficiency in Microsoft Office; SAP experience is a plus

• Understanding of general accounting principles

• Strong organizational and basic project management skills

More About Us

• At Hitachi Energy, we're shaping the future of sustainable energy with cutting-edge technology and a commitment to excellence

• We offer opportunities for growth, learning, and career development in a collaborative and inclusive environment

• Join a team that values innovation, integrity, and customer success