Senior Application Analyst - ServiceNow

Location: Remote

Department:IS Information Technology Svcs

Work Type:Full Time, Salaried

Shift:Shift 1/ to

Minimum to Midpoint Pay Rate:$104,796.60 - $136,198.40 / Annual

Remote (Florida Residents Only) | Full-Time | Lee Health Fort Myers, FL

Work Type: Remote position for Florida residents only. Occasional on-site work may be required at a Lee Health facility.

Join Lee Health, one of Floridas leading not-for-profit health systems, as a Senior ServiceNow Administrator. In this key role, youll shape the future of our digital ecosystem by designing, developing, and optimizing ServiceNow solutions that enhance workflows, drive efficiency, and elevate the employee experience across our organization.

Were looking for an expert who can balance strategic vision with hands-on technical executionsomeone who thrives in a collaborative environment and is passionate about continuous improvement and innovation.

• Serve as a trusted advisor, guiding the organization on ServiceNow best practices to ensure scalable, value-driven solutions.

• Design, develop, and implement new features, modules, and integrations to support evolving business needs.

• Configure and maintain connections with third-party systems using REST, SOAP, and MID Server integrations.

• Lead system upgrades, patches, and performance monitoring to maintain optimal stability and uptime.

• Deliver proof-of-concept demonstrations and collaborate with stakeholders to showcase platform capabilities.

• Stay ahead of emerging ServiceNow features and recommend innovations that drive business value.

• Mentor and support team members, fostering knowledge sharing and technical excellence.

Education:

• Bachelors degree preferred; 10+ years of relevant experience may substitute for degree.

Experience:

• Minimum 8 years of ServiceNow administration experience.

• Proven expertise in scripting, Business Rules, and custom development within ServiceNow.

• Hands-on experience with:

  • IT Service Management (ITSM): Asset, Incident, Change, Problem

  • Service Portfolio Management (ITBM): Demand, Resource, Project & Portfolio

  • IT Operations Management (ITOM): Discovery, Service Mapping

  • Core Platform: Service Portal, Service Catalog, CMDB, CSDM, Data Fabric

Certifications:

• ServiceNow Certified System Administrator (CSA) Required

• ServiceNow Certified Application Developer (CAD) Preferred

At Lee Health, our mission is to be a trusted partner in the health and well-being of our community. We offer:

• A collaborative, forward-thinking technology environment

• Opportunities for professional development and certification support

• Comprehensive benefits package, including health, retirement, and work-life balance programs

• The satisfaction of making a direct impact on patient care through innovation