Fraud Investigator I

This position can be located at Bend, OR and Great West Center in Billings, MT.

What's Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
Utilizes knowledge of the Banks systems, policies, procedures, and general understanding of expected account activity to analyze client activity for potential fraud and suspicious activity. Expected to provide up to date and accurate guidance when fraud occurs. Responsible for understanding BSA/AML regulations and requirements as it relates to fraud cases and regularly file Suspicious Activity Reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs the customer service duties and responsibilities of the Fraud Intake Specialist in a 2nd line capacity.
• Works a variety of alerts as assigned daily within Verafin, create cases from alerting activity, and escalate as needed.
• Performs additional due diligence reviews daily to identify fraudulent and suspicious activity in all product areas.
• Investigates high level, complex financial crimes investigations for suspicious activity, fraud, money laundering, and other illicit activities.
• Understands regulatory requirements as they relate to SAR filing, escalates cases as needed to SAR committee, presents cases clearly and effectively, completes SAR filings timely.
• Works cooperatively with internal departments to obtain and evaluate necessary information related to the analysis.
• Solid understanding of our digital banking platform, and the unique risks associated with those services.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong self-motivation and organizational skills
• Ability to meet tight deadlines and work in an operational/compliance driven environment
• Ability to coordinate and work collaboratively with internal and external contacts daily
• Proficiency in Microsoft Excel, Access, Word, and/or experience in using other database applications
• Demonstrates a solid understanding of our digital banking platform, and all systems associated with the transactional activity.
• Demonstrates ability to prioritize tasks and duties in accordance with the Banks risk tolerance
• Proven record of demonstrating strong analytical abilities and problem-solving skills
• Advanced knowledge of common fraud schemes targeting our clients and employees
• Ability to differentiate between victim and suspect
• Ability to differentiate between Bank and Customer liability
• Works well in a team environment.
• Works independently, is resourceful and can resolve unforeseen problems.
• Detail oriented and well organized.
• Able to maintain focus and accuracy.
• Prioritizes work, maintains a good work ethic, and requires minimal supervision.
• Identifies and communicates potential efficiencies in processes and procedures
• Ability to read and interpret documents such as safety rules, operating and maintenance Instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EDUCATION AND/OR EXPERIENCE

• Bachelor's Degree from a four-year college or university or
• 1-3 years related experience and/or training; or equivalent combination of education and experience and
• 1-3 years financial fraud, or banking experience required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Noise Level - Moderate
• Typical Work hours - M-F (8-5)
• Regular and Predictable Attendance - Required