New

Customer Service Representative

Maricopa County
parental leave, sick time, tuition reimbursement
United States, Arizona, Phoenix
2901 West Durango Street (Show on map)
Jun 21, 2025
Posting Date 06/20/25 Application Deadline 06/23/25 Pay Range $17.00 - $25.50 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Transportation About the Position As a Customer Service Representative, exemplifying the values of Maricopa County is critical. Key aspects of the ideal candidate include an individual who possesses an interest in improving processes, understanding customer needs, and making a difference. This position is great for creating relationships with other departments as well as with external customers, allowing for career growth and personal development. Our desired candidate will have specific experience delivering a high level of customer service, as you will be responsible for helping make our customers happy! We are looking for a candidate with exceptional communication skills, the ability to multitask, and an enthusiastic and positive attitude. Your adventure with Maricopa County awaits! The hours for this position are in person, Monday-Friday, 8:00 AM - 5:00 PM. About Us We value your time. The time with your family. The time you spend on the road. And the time you spend making a difference. At the Maricopa County Department of Transportation, we provide connections that improve people's lives. By combining innovative technologies with the vast talent of our employees, we plan for future needs and operate a transportation system with the community in mind. Are you interested in contributing to the community in which you work, live, and play? Then, join our team and help us build connections. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us \| Maricopa County, AZ We Require High school diploma or GED Six months of clerical and/or customer service experience We Also Value Proficiency in Microsoft Office Suite Typing speed of at least 50 wpm One or more years of clerical experience, including typing, receptionist work, and customer service One or more years of experience managing and scheduling calendars in Microsoft Outlook Supplemental courses/training in computer software applications, business practices, business machines, or related subjects Intermediate or advanced Outlook experience Job Contributions Act as the receptionist for the department by greeting internal and external customers at the main customer service desk and assisting them with the check-in process Provide customers with clear explanations and directions Schedule conference rooms for internal and external customers Answer and refer telephone calls and visitors to the appropriate department personnel Receive incoming and outgoing deliveries and assure each one is properly logged in and delivered to the appropriate person Reserve and check out county motor pool vehicles Sort and file documents and records, maintain spreadsheets to include sorting alphabetically as well as numerically, and research and cross-reference files Assist in a back-up role with records processing and reprographic services Working Conditions Exerting 20 - 25 pounds occasionally, 10 - 25 pounds frequently, or up to 10 pounds constantly Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions Machines, tools, equipment, software, and hardware Computer, fax machine, copier/printer/scanner, multi-line telephone, and motor vehicle Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now!