Training and Outreach Program Manager

Training and Outreach Program Manager (Olympic Suicide Prevention Center)

The pay range for this role is between $77,583 - $89,200 annually.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As a Training and Outreach Program Manager, you will be responsible for supervising and supporting the Suicide Prevention Center training and outreach team. Under the guidance of the program director, you will oversee all aspects of the training & outreach program and serve as the primary liaison between the community training programs and the SPC crisis line training team to coordinate and standardize all suicide prevention trainings.

Primary Duties

Program Management

• Oversee a highly effective team to accomplish the program's short and long term goals.
• Maintain and build relationships geared towards fulfilling the agency mission and program goals with community members, public and private organizations.
• Lead quality assurance on all presentations and outreach materials.
• Serve as a primary presenter and program representative for the program's clinical workshops, activities, and outreach events.
• Lead the development of new presentations and the maintenance and regular updates of the existing curriculum.
• Lead the training and outreach team in developing engagement and advocacy projects.
• Grow SPC's training and outreach program through unifying community partnership work with outreach efforts and innovative training strategies.
• Collaborate with internal and external teams and staff to build and grow a scalable local brand.
• Coordinate and facilitate collaborations with the Orange County training and outreach program and the SPC crisis line training team.
• Across the SPC division, ensure all community and crisis line presentations incorporate the most recent and accurate data, adhere to agreed-upon standards and guidelines, and denote uniformity.

Management Duties

• Perform managerial duties to include interviewing applicants for employment; assigning and reviewing progress of assignments; conducting performance appraisals; recommending salary increases; and developing higher levels of expertise in staff members by encouraging further education, participation in seminars and providing learning opportunities.
• Attend, participate, lead and/or facilitate routinely scheduled meetings as requested or required for the program, division, or agency.
• Provide support to the program director and agency leadership on special training and outreach related projects and management.

Position Requirements

• A Master's degree in mental health related fields.
• A minimum of 2 years of experience in supervising staff and/or volunteers.
• Strong coaching and people management skills and ability to build a cohesive environment across multiple teams and business units.
• Strong public speaking/presentation skills and experience.
• Advanced skills to present ideas, information, and viewpoints clearly, both verbally and in writing.
• Effective collaboration and relationship building skills.
• Ability to use analysis, experience, and judgment to make effective decisions.
• Business management skills, encompassing tactical as well as strategic thinking.
• Excellent time management, organization and prioritization skills.
• Flexibility and ability to manage multiple competing priorities.
• Strong written and oral communication skills.
• Superior PowerPoint development skills.
• Working knowledge of mental health services and suicide prevention services.
• Working knowledge of agency policies and procedures, HIPAA, DMH, Department of Social Services, and other state, federal regulations related to outpatient and crisis line services.
• Current CA license and a driving record acceptable to the Agency's insurance carrier.

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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