Loan Boarding Consultant

Responsibilities

• Responsible for partnering with internal and external clients to develop and resolve operational solutions. Provides technical direction while guiding clients through the implementation of software products.
• Possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal and external clients. Supports several moderately to highly complex projects. Works with business partners across multiple business functions to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. Displays significant knowledge of the business area to resolve problems on an ongoing business. Generally, works on multiple projects at a time as a project team member, and occasionally as a project team leader. Typically requires six (6) or more years of experience in a relevant business analysis/consulting role and demonstrated experience as the project team leader for a large project.
• Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
• Collaborates with the development team to prepare estimates of resources needed to complete activities and projects.
• Manages projects or project sub-plans by developing, coordinating, and controlling the steps necessary to carry out a project within established time frame, quality, and requirements.
• Investigates client needs, regulations, and technology to provide input into the design of a new system, system enhancements, or acquired software or hardware.
• Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
• Prepares and updates written material and explanations to accompany systems, programs, and program changes.
• Develops and coordinates training for client personnel
• Provides vendor relations and client support, training, and testing within the area of expertise

Knowledge and Experience

• Bachelor's degree or the equivalent combination of education, training, or work experience.
• Prior Mortgage or Home Equity Servicing experience highly preferred
• Functional knowledge in the following area(s) may be required: Customer Service, Default, Escrow, Special Loans, Investor, Year End, Cash, and New Loan Boarding
• Knowledge of mortgage and home equity servicing industry
• Familiarity with ICE Mortgage products and services
• Advanced knowledge of conversion methodologies and the basic principles, processes, phases, and roles relevant to each conversion methodology
• Proficiency in Microsoft Office and e-mail software applications
• Ability to understand and focus on the clients' needs while establishing credibility and building relationships with clients
• Ability to perform analysis, solid decision-making, and problem-solving skills
• Willingness to travel and work at client locations, sometimes for extended periods of time

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