Junior IT Specialist

JRAD is seeking candidates for a Junior IT Specialist position responsible for providing technical support for end-users, assists with system maintenance, and supports IT operations. This entry-level position is ideal for individuals starting their career in information technology who are eager to learn and grow within a fast-paced, team-oriented environment. The position is a remote/telework position with frequent on-site meetings at the TSA HQs (Springfield, VA).

Roles/Responsibilities:

• Support the planning, deployment, and maintenance of an existing IT enterprise system to include Software resources.
• Serve as the starting point for resolving advanced technical issues across systems, networks, and applications.
• Manage cybersecurity compliance activities in accordance with standards such as NIST, FISMA, FedRAMP, or ISO 27001.
• Evaluate and recommend new technology solutions to improve system efficiency and reliability.
• Support configuration and change management processes, ensuring proper documentation and system integrity.
• Support end-user services, including troubleshooting and improving support operations.
• Collaborate with other departments, contractors, and vendors to align IT services with organizational goals.
• Monitor and analyze system performance; implement proactive measures to ensure high availability and reliability.
• Support troubleshooting and root cause analysis for system outages and incidents.
• Collaborate with network engineers, cybersecurity teams, and application developers to integrate and support mission-critical services

Required Skills and Education:

Candidate must possess the following:

• Associate's degree or coursework in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
• 0-2 years of IT support or help desk experience.
• Current experience with TSA's Security Technology Integration Program (STIP) is required for this contract.
• Basic knowledge of Windows and/or macOS operating systems, Microsoft Office, and common enterprise applications.
• Familiarity with hardware components and troubleshooting techniques.
• Strong verbal and written communication skills.
• Ability to follow instructions, work well in a team, and show initiative in problem-solving.

Preferred Qualifications:

• CompTIA A+, Network+, or other entry-level IT certification.
• Experience with help desk software or ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Exposure to Active Directory, Office 365, or cloud environments (AWS, Azure).
• Interest in pursuing further IT certifications and career advancement.
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Security Clearance:

Candidate must:

• Be able to pass DHS suitability screening or DHS financial responsibility standards.
• Have or be eligible to receive a DHS Secret security clearance. Existing Secret Clearance is a plus.
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When you work for JRAD you will never be just a number. We put people before profits!

JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Accidental Death and Dismemberment Insurance
• Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care
• Disability Insurance
• 401K Plan
• Tuition Reimbursement

JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions.

PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.