Sales Support

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we've stayed true to our passions, values, and deep beliefs-that well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

JOB SUMMARY: Full-time position in San Francisco at office headquarters. Works directly with customers and showroom representatives on custom sales quotations, product inquiries, and offers product education and support.

Sales Support will be responsible for ensuring the client's expectations are entirely achieved and all pre-fabrication issues are seamlessly resolved prior to production. This position works across Showrooms, Production and Freight to elevate the client experience by proactively addressing installation or product concerns and delivering unparalleled customer service.

PRIMARY RESPONSIBILITIES:

• Serve as the primary point of contact for customers and representative showrooms (inside and outside salespeople, currently 15 showrooms, approximately 120 salespeople).
• Collaborate with Interior Designers, Installers, Workrooms, and Production teams to resolve complex installation challenges and requirements.
• Coordinate with Representative Showrooms, Production, Customer Service, and Accounting teams to ensure timely and accurate processing of client requests, including order processing, leadtimes, and payments.
• Maintain detailed records of project from start to finish by capturing all forms of communication, sketches, floor plans, and quote history in proprietary software.
• Communicate professionally and empathetically with showrooms and clients to establish and maintain a positive rapport.
• Write custom quotes and professional email correspondence.
• Answer direct phone line and main phone line with prompt attention to caller, transferring calls to different departments when necessary.
• Provide price quotations and work closely with representatives to close sales and/or re-quote projects as necessary. Follow up is essential.
• Gather detailed shade specifications by examining customer purchase orders, floor plans, sketches, and email communication to ensure accurate interpretation of customer's request. Documentation is essential.
• Deliver technical product support on manual and motorized shade projects.
• Develop extensive product knowledge and enhance the showroom and client experience by educating and assisting.
• Responsible for taking a proactive approach to servicing customers.

QUALIFICATIONS:

• Bachelor's degree or equivalent work experience required.
• 3+ years in client services, account management or customer support, preferable in the luxury home furnishings or design industry.
• Strong problem-solving skills with a calm, diplomatic approach to conflict resolution.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
• Organized and self-driven.
• Word-processing computer experience, proficient with MS Word & Outlook.

More about CONRAD:

CONRAD is a rapidly growing company with a dynamic and diversified work culture. We offer the opportunity to excel in the interior design and sales fields, working with a very high quality, unique and specialized product. We offer an excellent compensation and benefits package and promote ongoing career and personal development. We maintain an appropriately casual atmosphere. We are easy to locate in the sunny Bayview district.

We invite you to visit our website at www.conradshades.com!

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.