Supv- Patient Transportation/Express Partner - Fulltime - Midnights (10:30p-7a) - Detroit

Henry Ford Health System
United States, Michigan, Detroit
Jun 10, 2025
GENERAL SUMMARY: Under the supervision of the Administrator of Support Services, completes a variety of duties including, but not limited to providing supervision of a 24/7 patient transportation department, supervises the operational and personnel activities of the Patient Transportation department. PRINCIPLE DUTIES AND RESPONSIBILITIES: * Supervisors and coordinates activities, work schedules breaks of Transporters * Maintain and monitor Teletracking EPIC. * Maintain and support goals of the department. * Promote positive teamwork. * Promote customer service standards to ensure high service levels are achieved. * Provide input for department procedures. * Identify problems and quickly resolve customer issues to ensure customer satisfaction. * Maintain communication with all levels of the organization. * Anticipate and plan staffing needs. Cover sick and vacation requests within budget. * Must have proven ability to successfully supervise multiple responsibilities and meet deadlines. 11.Helps monitor the Express Patient Transportation budget. * Set performance goals, coach and motivate staff. * Recognize and reward staff for job well done. * Administrator disciplinary action according to the HFHS policy, when appropriate. * Report Patient Transportation issue to management and monitor compliance. * Assist other Support Services processed by providing critical, seamless communication between all groups and the patient caregiver. * Lead safety committee and perform safety audit. * Understand equipment management program and patient charges. * Conduct training. * Performs other related duties as assigned. EDUCATION/EXPERIENCE REQUIRED: High School Diploma or equivalent required. Higher education preferred. One (1) year of progressively more responsible experience in patient transportation and operation of equipment and materials utilized in patient transportation required. Must have the ability to independently organize and prioritize responsibilities; problem solve. Ability to adapt in a constantly changing environment. Excellent verbal, written and communication and customer service skills. Problem Solver with win-win solutions. Ability to multi-task in a very fast paced, team-oriented environment. Ability to handle and respond quickly to emergency situations. Proficient knowledge of Microsoft Office products, Windows, and the Internet. EPIC experience preferred. Additional Information Organization: Henry Ford Hospital - Detroit Main Campus Department: Express Services Shift: Night Job Union Code: Not Applicable