New

Tier 1-2 Customer Support Representative

TEKsystems
$16.00 - $17.80 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tucson
Jun 06, 2025
Description We are looking for Tier I-2 Customer Service and Support Representatives that will be providing support to Educational Administrators and Teachers all around the world. The agents will be answering inbound calls, chats, and email correspondences at home remotely for an educational software company that specializes in programs for grades K-6. Tier I customer service representatives will handle basic customer service questions and light troubleshooting. Nature of calls can be resetting log ins, answering questions, processing the sale of an additional product and other general questions. Skills Customer service, Call center, Customer service call center, salesforce, Windows, technical support, help desk Top Skills Details Customer service,Call center,Customer service call center Additional Skills & Qualifications For Tier 1- Pay $16 2+ years experience in Call center customer service typing score 35 WPM+ Tech savvy and comfortable navigating multiple screens and programs chat experience is a plus For Tier 2 Pay $17.80 2+ years of call center experience candidates that are experienced with taking multiple chats at once 1+ years experience in help desk or troubleshooting role - Technical Support/Tech Savvy - Must be able to navigate 4+ computer programs at once and comfortable toggling to different screens need to be able to clear cache and cookies, understand how to ask open ended questions to get to root of problem and troubleshoot accordingly Salesforce experience is strongly preferred but not required 2+ years of customer service experience in a call center setting Experience working multiple chats in call center is a plus Tech Savvy - Must be able to navigate 4+ computer programs at once and comfortable toggling to different screens Must pass typing assessment and type 35 WPM with 85%+accuracy (IBM KENEXA ASSESSMENT IS ONE MINUTE ON-SCREEN TYPING TEST) Candidates must have high speed internet connection without mobile hotspot or shared streaming. Internet speed test is required: https://www.speedtest.net/result/10710305094 Minimum Speed- 10 Mbps download and 1 Mbps upload per person in your household So what we would request is a screen capture via speedtest.net and a count of active users in the household. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $16.00 - $17.80/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 10, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.