PO Order Management Manager

METTLER TOLEDO
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Florida, Lutz
1571 Northpointe Parkway (Show on map)
Jun 05, 2025
Our Opening and Your Responsibilities Role/Purpose: The PO Order Management Leader will manage the establishment and execution of the End-to-End PIUS-PO order management process, and will lead a team of Order Managers. This role is also responsible to develop, communicate, and execute MO-to-PO communication processes and tools within PIUS. This position is part of the PIUS SCM organization, reporting directly to the Head of Supply Chain. Essential Duties and Responsibilities: Interface with Product Management, Engineering, Applications Team, Marketing Organizations, Operations, Purchasing, and Sales & Operations Planning to ensure customer sales orders stay on-time to requested or first confirmed delivery dates Lead a team of PO Order Managers and provide guidance and direction to order management team to ensure MO orders are tracking efficiently Establish and implement KPI's that track department productivity, quality and performance when managing new customer orders, change orders and cancellations in SAP Master Scheduling Engineering (EPO/MIRP) Fabrication, Production and WM Staging (FGPO) Outbound (Delivery/Shipments) Provide guidance and direction order management team to resolve issues that may arise on a day-to-day basis Escalation point for orders requiring management visibility and guidance Works closely with and makes recommendations to Sales & Operations Department in preparing short term and long term demand plans Develop reporting mechanisms for order visibility and decision-making Develop and implement new processes that enhance customer service and drive productivity Ability to work on-site in Mettler-Toledo office facility Execute assigned projects as defined What You Need to Succeed Required Knowledge, Skills and Abilities: Exposure within a technical engineering environment, especially Engineered-to-order High energy and determination to resolve customer order issues Ability to work within a team environment using consensus building to achieve a desired result, has excellent verbal and written communication and teambuilding skills Ability to create and analyze processes including development & monitoring of performance metrics associated with those processes Strong organizational skills and attention to details Proficient in data analysis and problem-solving skills Ability to provide informative and professional assistance when working with internal customers and co-workers, including maintaining positive interpersonal relationships which encourage openness Demonstration of strong verbal and written communication skills to produce accurate, professional and error-free information Advanced Excel skills required to include, but not be limited to, advanced formulas, charting, macros, and pivot tables Cross-cultural sensitivity and ability to be a leader in dealing with multinational corporations. ERP Experience within a planning & production environment; SAP knowledge a plus This position is considered safety sensitive and is subject to drug testing as permitted by law. Minimum Education / Experience Required: Bachelor's degree in Industrial Engineering, Supply Chain Management, Operations Management, Logistics, Business Administration, or related field preferred; High-school diploma required Five years of experience in Order Management or Customer service working with internal stakeholders Travel Requirements: This position has a travel requirement of up to 10%. Travel could include both domestic and international travel (by commercial or personal means, including economy class air travel). Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policies All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment About Mettler Toledo Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. We help feed the world. We impact how food is produced, packaged and made safe. We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world. Mettler Toledo products are important to the production and consistent quality of every kind of consumer product. No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you'd like more information about your EEO rights as an applicant under the law, please click here. Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.