Senior Manager, Environmental Services

Job Description

Manages, plans, organizes, and evaluates the daily operations and staff of the Environmental Services department. Acts as a liaison to multiple departments such as: Nursing, Materials Management, Clinical Engineering, and Facilities Management, Food and Nutrition Service, Environmental Services and Telecommunications.

Job Responsibility

• Provides leadership to Environmental Services team members, supervisors, and managers by communicating and guiding toward achieving department objectives.
• Develops, communicates, and builds consensus for goals in alignment with the health system.
• Oversees the operations managers to ensure the appropriate level of standards regarding supplies, equipment, cleanliness, infection control, waste management, staff support in order to provide optimal patient centered care; supervises, trains, coaches manager(s) Operations through effective verbal and written communications; works in accordance with collective bargaining agreements.
• Coordinates/oversees daily rounds with staff and Nurse Managers to ensure operational goals, standards and patient and staff satisfaction, while identifying issues, understanding operational breakdowns and rectifying problems; oversees and performs daily inspections of the facility and the oversite of all outsourced cleaning contracts at satellite locations; conducts bi-annual clean-ups according to schedule to ensure unit, hospital and regulatory compliancy with standards.
• Develops staffing schedules, monitor core staffing patterns, overtime and benefit time; manages staffing issues judiciously and while organizing staff to maintain sufficient coverage; assigns and coordinates daily work assignments, special projects; provides guidance for decision making regarding completing operational priorities; regularly inspects and evaluates physical condition of facility, reporting unsafe or substandard conditions; ensures all work orders are followed to resolution and communicating progress to appropriate personnel leadership; encourages and empower staff to report deficiencies and report back on progress.
• Oversees non-clinical operational flow and redirects and allocates resources as necessary; ensures appropriate staff are proficient in communication processes such as, EMR Bedboard management, telephone processes, Vocera hardware and software (database entry), all unit communication devices, and chart maintenance audit functions.
• Ensures staff are compliant with available technology to quantify turnaround times and uses the data available to identify process breakdowns and process improvements; reviews monthly Departmental Operating Statements with the leadership to review variance and other budget opportunities.
• Responsible for the daily Environment Of Care (EOC) on the inpatient, outpatient and public areas of the Hospital; collaborates with the department managers to ensure all regulatory measures are met in accordance with the EOC; identifies trends, researches, and introduces best practices and discusses new equipment options with care team and facilitates implementation of non-clinical operations on the units.
• Monitors performance metrics for inpatient redesign, employee and patient satisfaction; suggests and implements appropriate suggested changes.
• Schedule major project work ensuring the coordination of adequate staff and supplies available for completion while adhering to regulatory standards/guidelines and policy and procedures; supports facility goals and objectives as they relate to third party patient survey process.
• Represents Labor Management meetings; is an active member of Environment of Care Committee, Employee Incident Committee, and other committees as necessary; assists with all required regulatory reporting and process reporting.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 6-10 years of relevant experience and 5-7 years of leadership / management experience, required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).