Case Manager III - Mental Health 256

"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare

What You Will Do to Change Lives

Under direct supervision, serves as a primary support and case manager for individuals with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community. Case Manager III is distinguished from Case Manager II by the additional education, years of experience, and ability to proficiently perform the job functions and meet position standards.

Shifts Available:

Full Time; DAYS 9:00 am - 5:30 pm; Monday - Friday

Expected starting wage range is $21.49 - $26.25. The full wage range goes up to $31.01. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

What You Bring to the Table (Must Have)

* Bachelor's degree in Social Services or Human Services and (1) year of experience or High School Graduation or G.E.D. equivalent and four (4) years of direct services in Mental Health or community services; an Associate's degree may be substituted for two (2) year of experience.

* Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.

* Willingness to use your personal vehicle to drive clients to appointments and groups, etc.

* Willingness to use the company vehicle to drive clients to appointments and groups, etc.

* Willingness to use your personal vehicle to attend meetings, etc.

What's In It for You*

* Paid Time Off: For Full Time Employee it is 16.7 days in your first year

* Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)

* Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship

* Online University Tuition Discount and Company Scholarships

* Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan

* For more information visit: https://www.telecarecorp.com/benefits

Join Our Compassionate Team

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

As part of the Telecare family, the Thurston Mason Mobile Crisis program combines a comprehensive set of outreach services to provide an alternative level of intervention and follow up services to stabilize individuals in crisis to remain in the community and move toward recovery. To provide this set of outreach services, we are now developing a comprehensive bundle of services to work conjointly to engage this high-risk population. These services include - Mobile Outreach Teams, Intensive Case Management Services, Peer Support, and linkages to community resources and outpatient treatment. The end goal is to provide effective prevention and intervention strategies for those most at risk in order to reduce or prevent more acute illness, high-risk behaviors, incarceration, and other emergency medical or crisis responses.

EOE AA M/F/V/Disability

*May vary by location and position type

Full Job Description will be provided if selected for an interview.

Case Manager, Case Management, Tasks, Experienced Level, Mental Health Worker

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

POSITION SUMMARY

Under direct supervision, serves as a primary support and case manager for individuals with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community. Case Manager III is distinguished from Case Manager II by the additional education, years of experience, and ability to proficiently perform the job functions and meet position standards.

QUALIFICATIONS

Required:

* Bachelor's degree in Social Services or Human Services and (1) year of experience or High School Graduation or G.E.D. equivalent and four (4) years of direct services in Mental Health or community services; an Associates degree may be substituted for two (2) year of experience.

* San Bernardino County FACT, ACT, and MAPS programs:

o At least thirty semester (45 quarter) units of completed college coursework in behavioral or social science, or

o Sixty semester (90 quarter) units of completed college coursework, which includes 15 semester (23 quarter) units in behavioral science, Psych Tech courses and Alcohol and Drug Certificate courses are acceptable.

o AND one (1) year experience providing mental health services including interviewing and referring participants and performing crisis intervention, or

o Three (3) years of experience in a behavioral health department which involved direct participant contact, or

o Bachelor's degree in a behavioral science and six (6) months experience providing mental health services including interviewing and referring participants and performing crisis intervention.

* Sensitivity to multi-cultural populations and issues is required.

* Must be at least 18 years of age.

* Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment.

* All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.

Preferred:

* Experience in providing intensive case management, intensive community supports using biopsychosocial rehabilitation concepts is highly desirable.

* Experience in a mental health setting, outpatient clinic, dual diagnosis treatment or community mental health service preferred.

ESSENTIAL FUNCTIONS

* Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders.

* Collaborate with members served to create Recovery Plan goals.

* Ensure all services described in the Recovery Plan are provided.

* Work effectively as part of a multidisciplinary team.

* Facilitate groups according to the needs and interests of members served.

* Provide appropriate interventions in crisis situations.

* On a rotating basis perform officer of the day functions for both wellness, duty and Stand by Duty tasks.

* Collect required data and complete required documentation.

* Coordinate transitions to lower levels of care.

* Maintain awareness of community resources and assist members served in appropriate use of community resources.

* Assist members served with all needs, including Activities of Daily Living.

* Assist members served in making and getting to essential appointments.

* Assist and advocate for members served in obtaining appropriate benefits; provide representative payee services.

* Ensure that members served understand their legal status and rights.

* Help members served achieve greater independence and autonomy.

* Safeguard confidentiality; adhere to HIPAA policies.

* Provide transportation when needed and appropriate; provide linkage to community resources.

* Provide and document quality and quantity of direct services as required by program standards.

* May be assigned as mentor to new hires to provide position shadowing and assistance.

* If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training.

* If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training.

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SKILLS

* Thorough understanding of the rights of members served and relevant legal processes.

* Effective written and verbal communication skills.

* Organization/Time management skills.

* Good computer/technology skills.

* Ability to assess safety risks.

* Ability to gain trust and build rapport with diverse populations.

* Excellent driving skills.

* Knowledge of basic medical and psychiatric terminology.

* Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes.

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, twist, squat, kneel, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend and do simple and power grasping. The position requires driving and frequent Exposure to Hazards (Blood Borne Pathogens, hospital waste, Chemicals & Infections).

EOE AA M/F/V/Disability