Lead Business Analyst - Contact Center Analytics (AWS Connect) - Manager - 64328431

Cognizant North America
life insurance, parental leave, paid time off, paid holidays, 401(k)
United States, Connecticut, Hartford
Jun 02, 2025
Role: Lead Business Analyst - Contact Center Analytics (AWS Connect) Job Level: Manager Location: Hartford CT Duration: Full Time only - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Job summary: The Business Analyst (BA) is responsible for driving deep insights about Contact Center (AWS connect) business area and driving continuous improvement using the analysis. The BA should have a detailed understanding of a Contact Center business requirement or the ability to quickly get to the root cause of a particular business issue and draft solutions to meet requirements or resolve the root problems. Roles and responsibilities: As a Lead Business Analyst you are responsible for building a robust set of operational and business metrics working with cross-functional teams to design build deploy the reporting systems and utilize metrics to determine improvement opportunities. You will also be responsible for driving process improvement opportunities identified as part of AWS processes. Applications will be accepted until July 03, 2025. The annual salary for this position is between $129,000 - $152,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.