MSR (TDW) - 07/14

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Virginia Beach
May 31, 2025
Job Title: Member Service Representative (MSR) Job Description The Member Service Representative (MSR) will respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. This role requires providing information regarding our products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and customer service. The MSR will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, as well as advising members on other products and services that may fit their needs to promote positive member interaction. Responsibilities * Respond to inquiries and requests from members and other individuals. * Provide information regarding products and services with active listening and multiple system adaptability. * Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. * Advise members of other products and services that may fit their needs. * Engage in back-to-back inbound phone calls in a high-volume contact center. Essential Skills * Customer service * Data entry * Handling inbound and outbound calls * Experience in a call center * Policy compliance * Ability to work in a high-volume and structured environment Additional Skills & Qualifications * Experience in call center, administrative, secretary/receptionist, banking/mortgage, or high-volume retail environment Why Work Here? Join the largest credit union in the world, serving the financial needs of our military and their families worldwide, with over 343 branches globally. Experience a supportive environment where work-life balance is prioritized, and shifts are designed to fit your lifestyle. Work Environment This is a remote opportunity, and candidates must live within 60 miles of Suite 250, Virginia Beach, VA. The contact center operates 24/7/365, offering flexibility to ensure minimal impact on personal or family life. Scheduled breaks and meals are to be taken as planned. Most shifts are flexible, with a one-hour variation in start and end times. Be prepared for extended periods of taking back-to-back calls, potentially up to four hours before a break. Job Type & Location This is a Contract to Hire position based out of Virginia Beach, Virginia. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Virginia Beach,VA. Application Deadline This position is anticipated to close on Jun 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.