Customer Service Specialist

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Loma Linda
May 31, 2025
Role: Customer Service Specialist Description of work to be performed: All of the work the other roles provide leads up to the Customer Service Specialist. This is one of the most important roles on the client communication side for the company. As a Customer Service Specialist, you will be communicating with clients, explaining rejections, obtaining authorizations, and requesting additional information. If their customers need answers, they provide it to them. They will completely serve as the middleman between the clients and the entities they work with to get the records or data. Specified productivity speed/number of tasks/amount of material: They will be doing outbound and inbound calls, but not a lot. There is a hard email platform that a lot of that information for their customers comes through, so a lot of them are mainly emailing. 70% emailing, 30% calling. Time frame for completion: Monday through Friday from 8AM - 5PM Background: * Call Center background * Some of the best candidates are knowledgeable and well-spoken. * Strong leadership, multitasking, and problem-solving. * Anyone with a medical or legal background can easily pick up on some of the language as well. * Call Center escalation teams experience. Additional Skills & Qualifications * Excel- A lot of the files will be put in Excel * Customer Service- They would like to see some sort of background in customer service, so when they are calling patients, they have a good manner. * Attention to Detail- Verify if details are missing and what they must correct * 2+ years of experience in escalation calls/emails. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Loma Linda,CA. Application Deadline This position is anticipated to close on Jun 7, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.