Office Support

Anticipated workdays are Monday - Friday with hours between 8:00 a.m. to 5:00 p.m. with the work being performed onsite at HSSB. The position is a temporary summer position effective 06/03/2025 - 08/22/2025 and pays $12.50 per hour. Must have graduated high school and provide supporting documentation.

• Will resolve claim errors 700 and 701. The records will then attach to the bill and transfer to EDI for electronic claim submission.
• Staff will save appeals that need mailed in a folder and create a mailing label. Students will then print the pdf file, print the labels, and place the appeal letter and documents in a manila envelope, attach the label, and place in the outgoing mail. We then create an account note for each appeal.
• Students print letters, add note to patient's hospital account, and fold and mail them
• Sending all medical records associated with specific events to insurance.
• Account WQ 278378 - UIHC HB Small $.01-$34.99: Clean-up review accounts. These are insurance balances from $.01-$34.99. We determine what is causing the remaining balance by reviewing the remit from the payer.
• We receive a list of A&As to scan into Epic. These documents must be checked to see if they were signed and dated by the patient and if not, we need to either edit them manually or send them back for full-time staff to investigate. Then they are scanned into Epic and an account note is added.
• BCBS sends electronic medical records documents with multiple patients' information on a single page. Due to HIPPA requirements when documenting a patients' information, other patients cannot be listed on the document, so we use adobe to black out all other names on the page and create separate copies for each patient
• Subscriber ID updates for Veterans, Prior auths for United Healthcare Site of Service, Productivity Stats, Prior auths Olive AI. Work Epic Work queues to fix errors within Prior Auth. By using Epic functionality to identify different types of errors and following the set processes to fix each type of error
• Among other duties as assigned.