Business Support Specialist I

Overview

To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or Navy Federal systems, policies and procedures. To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision. To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems. Perform moderately complex/ varied tasks with moderate latitude.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Participates in cross-organizational task groups concerning new automated systems, products and/or services
• Assist in leading process improvements
• Recommend corrective action when discrepancies occur
• Resolve issues relating to General Ledger accounts and/or Navy Federal systems
• Participates in testing and implementing software and/or processes
• Participates in working with other business units to resolve systems and equipment issues
• Perform other duties as assigned
• Communicate and provide updates to business units and department when handling and resolving production incidents
• Provide detailed summaries to executive leadership that includes root cause, actions taken and resolution details

Qualifications

• Ability to work independently and in a team environment
• Working knowledge of branch systems and processes
• Effective research, analytical, and problem solving skills
• Effective skill applying research and interpretation of findings to respond to requests for information
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective verbal and written communication skills

Desired Qualifications

• Working knowledge of Navy Federal products, services, programs, policies and procedures
• Working knowledge of accounting, credit, and/or lending principles and techniques
• Experience building Power BI dashboards, or a strong willingness and ability to learn

Hours: Monday - Friday, 2:30PM - 10:00 PM, Saturday - Sunday 8:30AM - 5:00PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

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