Hospital Operations & Flow Supervisor

SHIFT:

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage candidates of all races, colors, ethnicities, religions, perspectives, sexes, backgrounds, and lived experiences to apply.

A Brief Overview

This is a full time opportunity consisting of rotating shifts at our Philadelphia Campus.

As least five years Nursing experience with leadership responsibility required.

Responsible for oversight of organizational safety and clinical operations as well as flow. This position provides leadership and direct day to day effective supervision of staff. Acts as a liaison with physicians, patients, families and staff. Schedules personnel and makes patient care recommendations and ensures effective patient throughput activities. Makes administrative decisions, provides direction and authorizes and acts in the absence of the department manager and hospital administration.

What you will do

• Financial Stewardship
• Executes and monitors systems to assure consistent and appropriate resource assignment and utilization.
• Partners with nurse manager to identify and execute annual unit based quality improvement initiatives that result in a measurable impact on quality, cost and resource utilization.
• Assures efficient and cost effective utilization of Hospital resources at the unit level for day to day operations, clinical programming and unit based education.
• Maximizes IT systems to assign staff to meet fluctuations in acuity, census and staffing needs
• Clinical Excellence
• Provide leadership for clinical excellence, personnel management, resource management, fiscal accountability and maintenance of positive working relationships with staff, physicians, managers, patients, their families and the public.
• Assures regulatory compliance i.e., environmental, financial, practice, safety, technological, compliance.
• Partners with Clinical leaders to execute the action plans for measurable continuous improvement in care outcomes.
• Executes unit plans to improve patient/family experience by identifying trends, and establishing systems to improve.
• Ensures staff compliance to systems that promote quality, efficient and cost effective care.
• Resources daily operations to ensure nursing sensitive indicator metrics are at or above the mean of comparison units.
• Identifies opportunities for improvement and develops an action plan to improve patient outcomes.
• Make assessment rounds of all patient care areas throughout the hospital at least once per shift. Provide support, guidance, and education for the staff and assists them as needed.
• Keeps managers and directors apprised of bed capacity and barriers to patient placements, including the need to consider treat & transfer.
• Promote problem identification, investigates hospital incidents, facilitate resolution and follow up and communicate as necessary, assists in documentation of incidents.
• Patient Safety Expert who raises safety concerns timely and appropriately.
• Collaborates with physicians and nurses to assure appropriate patient placement
• Creates efficient flow of patients throughout the hospital
• Assures clinically appropriate inpatient bed assignment
• Reviews clinical information for scheduled and emergent patient admissions.
• Expertise in clinical information systems
• Professional Engagement
• Manages staff performance through coaching, counseling, goal setting, anecdotal and annual appraisals.
• Coordinates with other CHOP care team colleagues to support continuous and measurable improvement in systems and process, further engaging staff in their environment.
• Establishes innovative staff recognition programs that acknowledge staff accomplishment at the unit/program level.
• Assesses individual and team needs and deploys strategies that foster the succession plan for the team.
• Aligns resources to assure comprehensive support of the Shared Governance structure; coaches and facilitates staff participation on unit/departmental councils.
• Creates a unit work climate which achieves high level employment engagement as measured through department specific metrics.
• Responsible for administrative decisions and appropriate escalation of issues to the DON/AOC/POL
• Leads and/or participates in Nursing Department initiatives
• Actively participates in the leadership of the Nursing Department
• Advancing Practice
• Provides opportunities to allow staff to practice at the full scope of their licensure.
• Assists in developing and deploys systems that assure consistent and appropriate resources for patient management.
• Sets goals with employee to support development.
• Supports evidence-based practice by leading and supporting system improvements and measuring outcomes with concise metrics.
• Innovation and Learning
• Supports and resources evidence-based practice planning and implementation of educational program/projects.
• Promotes evidence-based practice and generates research ideas.
• Identifies and participates in the sharing of best practices throughout the department

Education Qualifications

• Bachelor's Degree Nursing - Required
• Master's Degree Nursing - Preferred

Experience Qualifications

• At least five (5) years nursing experience with leadership responsibility - Required and
• Experience as a unit leader, charge nurse or other relevant patient flow experience - Required
• At least two (2) years in a pediatric setting - Preferred

Skills and Abilities

• Critical thinking and decisive judgment
• Ability to work independently
• Strong critical thinking skills
• Ability to resolve issues in a positive manner
• Excellent communication skills, both verbal and written
• Proficient computer skills including MS Office applications and any applicable clinical software (Kronos, EPIC, Optilink)
• Demonstrates the ability to facilitate change
• Planning and organization/long and short term
• Problem solving
• Ability to influence/change agent
• Conflict management
• Adaptability
• Takes initiative
• Excellent leadership ability
• Excellent judgment

Licenses and Certifications

• Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required and
• Basic Life Support (BLS) - issued through on organization that requires a hands-on instructor lead psychomotor skills verification (ex. American Heart Association or Red Cross). - upon hire - Required

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite-at any CHOP location, for any portion of time-must be vaccinated for COVID-19. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement