New

Director Program Management

Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
United States, Michigan, Farmington Hills
May 29, 2025
Program Management Director The Program Management Director is responsible for leading and executing large-scale, complex transformational programs, with a primary focus on commercial loan servicing and platform conversions. This role is critical to the success of enterprise-wide modernization efforts and requires deep experience in program execution, technology delivery, and cross-functional organization. This leader will oversee a portfolio of interdependent workstreams, ensuring alignment with business goals, managing risk, and driving successful outcomes. The ideal candidate will bring expertise in commercial lending and servicing, AFS, enterprise testing, and managing high-impact programs in regulated environments. This role will lead a group of Project and Program Managers who will be assigned across various efforts and may also manage a small inventory of critical / high priority Programs directly. Position Responsibilities Strategy: Partner with Director Change Delivery to establish project and program delivery and team-based performance metrics to drive performance against proven best practices. Lead the transformation of Commercial Loan Servicing through strategic planning, execution and strategic engagement. Develop and execute a robust communications strategy as key vehicle for stakeholder engagement and overall Program portfolio health. Directly influence senior level stakeholders on current project and program management principles and processes to deliver coordinated business outcomes. Adequately maintain workforce planning and capacity management forecasts associated with program and project delivery. Proactively identify and mitigate end-to-end Program and Project risk through process adherence and oversight of key tollgates, controls and artifacts. Partner cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive program operating success. Delivery, Planning and Execution: Lead the execution of a large-scale platform conversion and technology modernization program. Oversee multiple complex and interdependent workstreams, ensuring integration and alignment across business and technology teams. Provide hands-on leadership in program planning, execution, and delivery, including oversight of testing strategy and execution. Conduct program portfolio reviews to maintain Program level health. Establish and maintain effective portfolio level governance to ensure delivery is executed in a controlled manner and risks are proactively managed. Serve as the primary point of escalation and lead all efforts towards the "path to green" as needed. Conduct regular Program health assessments, set and oversee targeted actionable improvement plans. Develop and manage program budgets, tracking resourcing and investments ensuring financial goals are met. Communication and Management Central point of communication with senior stakeholders maintaining engagement and fostering key decision points. Build relationships and collaborate with key stakeholders to ensure delivery of commitments. Highly coordinate with ECPMO executive leadership and ECPMO Change Delivery on Program status and delivery strategy. Leadership and People Management: Assign workload reflecting the team members skill set and experience with an eye toward cross training, development, and timely and quality task completion. Lead, coach and manage team members; develop team to consistently deliver programs and the related systems with quality, on time and within budget. Manage personnel processes for employees, including selection, training, performance management, compensation, disciplinary actions, talent management, development and retention. Lead the team's efforts related to diversity and inclusion. Position Qualifications Bachelor's Degree from an accredited university OR High School/GED with 6 years of Business strategy, Change and/or Program Management Experience 10 or more years Experience in project and program planning for a large enterprise 10 or more years Experience working with senior leadership to manage strategic planning frameworks and processes 10 or more years Experience in managing multiple, large, cross-functional teams or projects 10 or more years Experience utilizing the tools, techniques, and acceptable business practices associated with managing a portfolio 5 years Experience working in an Agile delivery model 5 years Managing others including leading and motivating large diverse teams Preferred: Experience in Financial Services in a regulatory environment and/or banking Preferred: Experience with AFS and Commercial Loan Servicing Platforms Preferred: Experience in Commercial Lending/Commercial Loan Servicing Licenses & Certifications Preferred: PMP Certification (Project Management Professional) Preferred: PMI-ACPr - PMI Agile Certified Practitioner Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: 8:00am - 5:00pm Monday - Friday Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - disability/veteran.