Service Line Resource Technician

Massachusetts General Hospital
United States, Massachusetts, Boston
80 Blossom Street (Show on map)
May 29, 2025
Summary Provide operational support to Team. Does this position require Patient Care? No Essential Functions -Retrieve and deliver requested supplies to Team. -Develop expertise in instruments and specialty supplies. -Handle workloads under stressful conditions. -Assist others when needed. -Perform package integrity checks and maintain the integrity of sterile items. -Collect unused surgical supplies and return them to stock locations. -Supplement case pick process as operationally necessary. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience Customer service experience 1-2 years preferred and OR/Sterile processing experience 0-1 year preferred Knowledge, Skills and Abilities - Exceptional customer service and problem solving. - Ability to understand and use medical terminology. - Proficiency in MS Office; knowledge of EPIC and SPM preferred. Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.