Ambulatory Office Coordinator

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the general direction of the Manager of Radiation Therapy, and in cooperation with all members of the staff, performs a wide range of customer relations, communications, clinical, and coordinative functions to full support activities in the department. Although it is necessary to identify specific tasks relating to this position, the overriding responsibility is to integrate this role into the daily operations thus ensuring that the teams works for the good of the patient; other specific tasks may be added or deleted from the day to day operationalization of this position. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran

1. In a pleasant, courteous and professional manner performs communication duties to ensure all patient, visitor and staff needs in support of the unit are met.

2. Answers phone in a timely manner and directs calls to the appropriate person.

3. Receives, distributes, processes, files and otherwise appropriately maintains all manuals in coordination with the Clinical Service Manager

4. Provides computerized utilization reports including patient days, average daily census and marketing referral types.

5. Assist in the coordination and completion of medical billing. Works closely with the accounting department tracking patient specific vendor utilization, accurate ICD codes and length of stay. May communicate directly with insurance providers for facility needs.

6. Utilizes all computer and manual systems for patient reservations, scheduling, transfers, tracking, and other appropriate applications.

7. Coordinates/collaborates with TRCC Engineering and YNHH Bio-Med. Engineering to ensure the unit is well maintained and hardware/equipment functions in a manner consistent with patient care staff expectations.

8. Follows established standards to obtain patient supplies and maintain par levels. Inventories, orders, and/or stocks supplies as scheduled and as needed, and notifies supervisor of problems associated with obtaining supplies.

9. Provides physical assistance to nursing staff performing patient care when needed.

10. Collaborates with administrative staff to assist in reports, studies, information collection, insurance and legal requests and computerization.

EDUCATION

High school Diploma or equivalent required. Associates Degree preferred,.

EXPERIENCE

Two (2) and (3) years of clerical experience preferably in a patient care environment. Prior computer usage/knowledge required.

SPECIAL SKILLS

Excellent communications, interpersonal, coordinative, and organizational skills. Ability to interpret computer screens, forms and other documents and follow written and oral instructions. Ability to write clearly and legibly. Ability to make mathematical calculations. Moderate keyboarding skills. Ability to work in a fast-paced, changing environment. Ability to respond to unpredictable, changing situations and needs (including otherwise stressful situations and interactions) with sound judgement and excellent customer relations skills.