Document Retrieval Specialist (Customer Service)

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Loma Linda
May 29, 2025
Description They will be making calls for 7.5 to 8 hours a day. Both inbound and outbound to obtain records. They will call everywhere: Medical Facilities, Corporations, Medical clinics, Hospitals, places of employment. They are calling everyone looking for records of all types: Medical records, billing records, employment records, workers comp records, Xrays, payroll records, lab reports. Basically they are find the documents that their clients need. All of the orders/requests have been done in the proper way, so all of their information is just simply based around follow up. There needs to be consistent outreach, and critical thinking. If they have already called somewhere multiple times, is there another number they can look up or find? How can they look to get it done? The most ideal background to find is Medical background, specifically medical call center. Call centers are good before they have the flow of calls and understand that. They will be headset on and in cubicles in work. Skills Customer support, Customer service, Electronic health record, Medical record, Electronic medical record, Excel, Microsoft office, document processing Top Skills Details Customer support,Customer service,Electronic health record,Medical record,Electronic medical record Additional Skills & Qualifications Excel- A lot of the files will be putting in Excel Customer Service- They would like to see some sort of background in Customer Service, so when they are calling patients they have good manner Attention to Detail- Verify if details are missing and what they must correct 2+ years experience in this sort of info Experience Level Expert Level Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Loma Linda,CA. Application Deadline This position is anticipated to close on Jun 11, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.