Quality Program Manager - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Quality Program Manager in the Quality Performance Analytics team within Optum Health, you will be working on projects that contribute to clinical quality gap closures and the improvement of Medicare Stars & HEDIS measures.

The position is responsible for creating business requirements, completing in- depth analysis, owning the development of project plans, being the liaison between the business and our development team, and recommending areas of improvement and enhancement. This position will partner with stakeholders to understand business requirements for the development of reports, dashboards, decision aids, and business case analysis to support Optum Health.

Responsible for managing, implementing, and executing on key projects throughout Quality. The position provides support through representation of Optum Health interests in both internal and external initiatives. This position requires a unique skill set that includes leading cross-functional leaders on complex projects, collaborating vertically and horizontally throughout the organization, understanding workflow, and creating a collaborative environment to work effectively throughout the organization to ensure alignment of strategy and approach. Accountable for supervising assigned projects and operational collaboration during implementation of new processes. Coordinates with project managers, program managers, business analysts, training teams, and other stakeholders to ensure all goals and objectives are met.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Develops and maintains solid relationships with both internal/externals customers, IT, enterprise-wide business units, Optum Care Delivery Organizations and senior executives to influence project teams and gain consensus on the selection of the most viable solutions
• Participates in Optum-wide project committees in relation to cross functional care management projects such as the review and discussion of Model of Care Redesign for the benefit of the organization as a whole
• Provides analysis, recommendations, and options to Optum Health teams regarding decisions to be made or problems to be solved in internal or external meetings
• Responsible for representing the directives of OH leadership and acts as a key liaison on cross functional projects as required
• Understands and helps prioritize projects, business initiatives and strategic plans
• Manages risk by bridging interdepartmental gaps, by connecting information within the organization
• Acts as a centralized facilitating point for the coordination of tasks and integrated execution of key strategic initiatives and reduces activities carried out in isolation
• Attends and supports all key internal meetings - deciphers critical information, investigates issues, answers critical questions, ensures timely follow up of all action items
• Works through issues and roadblocks with internal and external stakeholders to reach amicable solutions that balance the needs of all parties without compromising the integrity of the agreed upon contract
• Displays the ability to question assumptions or challenges the status quo, as well as understanding resistance to change in the organization and helping individuals work through it
• Recommends opportunities and/or action plans for improved performance based on business need
• Collaborates with project managers, program managers, business analysts, training teams, and other stakeholders to ensure inputs, processes and outputs are captured and maintained for effective implementation
• Utilizes project management and process improvement methodologies (DMAIC) to ensure deliverables are met
• Ensures timely research and resolution of complaints are reported
• Resolves work problems to ensure quality customer service is delivered
• Coordinates meetings; prepares draft agendas for review with Sr. VP; issues agendas with appropriate backup materials; takes minutes and provides follow-up correspondence
• Understands the complexity within functions, relationships, and contractual obligations with the ability to balance competing priorities
• Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED
• PMP or CAPM certification
• 5+ years of experience in full life cycle project management experience including project ROI assessment, project team management and change control management, or healthcare operations experience
• Experience with Microsoft Office Software Programs
• Demonstrated problem solving capabilities resulting in significant business impact and customer satisfaction
• Proven to be detail-oriented and has the ability to identify potential risk or problems and find resolution
• Demonstrated ability to manage group relationships with diverse geographic locations, skills and level of understanding of company processes and policy
• Proven to effectively operate through complex organizational situations with ability to anticipate obstacles and plan appropriate approach
• Proven ability to influence and interact comfortably with all levels of professional and line level staff
• Proven ability to interact one-on-one and consult with all levels of leadership
• Demonstrated excellent written and oral skills

Preferred Qualifications:

• Health plan, healthcare or clinic operations experience
• Experience in Star rating and quality program

• Ability to lift up to 10 pounds
• Ability to push or pull heavy objects using up to 25 pounds of force
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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