Senior DevOps Engineer - Observability

Hiring near our US Centers of Excellence.

Hybrid, flexible environment

Irving, TX

Gartner offers a flexible environment, with remote work that allows associates great flexibility to work from home, and opportunities to connect with colleagues for moments that matter on-site. Candidates that apply should be located within a reasonable proximity to one of Gartner's Centers of Excellence office locations.

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role

We operate the data analytics platform used internally by security, application development, compliance, and more. We enable our teams to gain insight into their systems, make data driven decisions at business velocity, and reduce MTTD / MTTR.

What you will do:

• Engage in designing, building, and operating the infrastructure that enables observability of critical assets across the organization. Ensure optimal performance and availability. Automate wherever possible. Ensure efficient use of resources and drive costs down.

• Ensure Gartner's enterprise application environments are stable, reliable and secure. Meet and exceed SLA's/OLA's.

• Support key partners across the business such as security, and appsdev to ensure delivery of desired business outcomes

• Enable data driven and proactive decisions through:

• Collaborating with other teams to understand their systems.

• Collecting and analyzing logs, metrics, and traces from a wide range of infrastructure, applications, networks, and other sources.

• Deriving insights from data by creating alerts, reports, and visualizations that are interactive and clear.

• Apply debugging and troubleshooting skills to determine the root causes of issues in systems and resolve them.

• Submit quality contributions to various code, configuration, and knowledge bases and review the contributions of others. Develop, document, and refine processes and standards.

• Participate in team practices such as: planning, retrospectives, peer review, working sessions, etc.

• Assist in guiding junior team members.

• Provide status reports to the Team Manager, Director and VP of Reliability Services under Enterprise Technology and Operations.

• Stay up to date with emerging technology and techniques. Implement and report on POC's.

What you will need:

• Bachelor of Science or Engineering (or equivalent work experience)

• 4-8 years in a role operating a relevant enterprise log analysis framework

• Deep knowledge on installing, configuring, maintaining, and using observability and data analysis tools. For example: Splunk, OTEL, Cribl, Dynatrace, Grafana, Clickhouse, EMR, Catchpoint, etc.

• Skilled in data processing, visualization and analysis with SPL(Search Processing Language) - Splunk, SQL, Regex; Javascript, Python, Bash, Powershell; HTML, CSS, Javascript; Experience using *AI/ML

• Familiar with automation, DevOps, CI/CD, & IaC tools and practices: Terraform, Jenkins, Git, Ansible, Integrating with APIs

• A fundamental understanding of developing and working in the cloud and with serverless and containerized technologies: AWS, Azure, S3, Lambda, Docker, Kubernetes

• Comfortable in Linux administration and common OS troubleshooting utilities

• Working understanding of good software, network, and systems design

• Excellent verbal and written communication

• Contributions meet or exceed team standards

• Looks for opportunities to improve team and process

• Familiar with Jira, Confluence, ServiceNow, or similar tools

• Analytical and critical thinker

• Team mindset: respects the time of others, communicates openly, asks questions, and takes pride in their work

• Aptitude for learning new technologies

• Proactive with their work

Don't meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

What you will get:

• Competitive Compensation Package

• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!

• 20+ PTO days plus holidays and floating holidays in your first year

• Extensive Medical, Dental and Vision plans

• Flexible work environment

• Parental leave

• Gartner Gives Charity Match

• Employee Assistance Program (EAP)

• Employee Stock Purchase Plan

• Health and wellness related allowance programs

• 401K with corporate match, immediate vesting

• Collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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