Information Technology Support Associate (5032)

The Information Technology Support Associate (ITSA) supports the implementation and operation of a generative AI patient simulation platform integrated throughout the Year 2 medical curriculum. This includes maintaining classroom AV infrastructure, managing real-time simulation interactions, and assisting with the onboarding and support of faculty, tutors, and students in using AI-based educational tools.

Under administrative direction from the Dr. Richard Selinfreund Associate this position assists AI simulated patient development for the medical school..

100%

1. Serve as the primary IT support contact for AI patient simulation sessions throughout the Year 2 rollout.
2. Configure and maintain all tutor room AV equipment, including webcams, speakers, microphones, and simulation terminals.
3. Conduct pre-launch testing of simulation environments to verify readiness for HII, CRR, NMB, and ERG case activations.
4. Support real-time AI platform interactions between students and simulated patients, troubleshooting audio/video or connectivity issues.
5. Coordinate with simulation faculty and tutors to schedule technical support and ensure platform reliability during student sessions.
6. Assist with onboarding and training faculty, tutors, and staff on the use of RavenAI and related AI educational tools.
7. Maintain logs of technical issues and resolutions for continuous quality improvement.
8. Interface with RavenAI and SIU's internal IT teams to escalate issues and deploy updates.
9. Ensure compliance with data security, privacy standards, and simulation integrity policies.

1. . High school diploma or equivalent.
   Bachelors in linguistics, literature, writing, Artificial Intelligence, Information Technology (IT), IT Management, Programming, IT Systems, or a closely related discipline.
   1 year of work experience working with large language models (e.g., GPT-4, Claude, LLaMA).

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.