Patient Safety Specialist

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview:

The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments, assisting patients in understanding hospital services and resolving their concerns. It includes receiving and investigating patient complaints to ensure timely and positive resolutions, while promoting patient rights and services in line with regulatory standards and Mercy's mission.

* Responds to requests for information regarding patient care and services, including compliments and complaints, in a timely manner from patients, families, co-workers, and physicians.
* Visits patients and family members as requested to address their concerns and provide support.
* Identifies and assesses problems, investigates, and directs inquiries, complaints, and grievances to appropriate hospital staff members, ensuring grievances are documented in SAFE and followed-up in a timely manner.
* Keeps department and hospital leadership informed of potential problems or trends and reviews and presents monthly reports related to patient complaints and grievances to hospital committees.
* Grievance and Complaint Management

Qualifications:

• Experience: 3 years clinical healthcare related experience required. Prior experience in customer service/patient relations.
• Required Education: Education in clinical or other healthcare related field required (e.g., nursing, respiratory therapy, physical/occupational therapy, health administration, public health).
• Preferred Education: Degree in healthcare-related field.
• Other: * Understands hospital services, patient care, and regulatory standards.
  * Able to demonstrate strong communication skills to interact with patients, families, and hospital staff.
  * Possesses analytical skills to identify trends and make recommendations for process improvements.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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