Quality Manager - Phoenix, AZ

Position:

Quality Manager

Reports To:

Vice President, Operations

Department / Function: Quality

Span of Control:

The Quality Manager does not directly manage any staff but is responsible for overseeing and directing any staff with completion of quality related projects and tasks.

Major Job Function:

The Quality Manager represents the business quality function for the organization. Primary responsibility includes overall business quality and continuous improvement through ISO 9001 system implementation, maintenance and certification. The Quality Manager takes a proactive approach to prevention of issues by establishing standards, enforcing timelines, training staff, conducting audits and harmonizing processes to ensure efficient and effective workflow. Duties include data compilation and analysis, preparation of documents (word processing, spreadsheets, presentations), bookkeeping (item processing, reports, reconciliations), routine correspondence, coordination of shared resources, and meeting planning. Position requires excellent analytical skills, organization, flexibility, the ability to prioritize work, and experience in situations requiring accountability, confidentiality, and professionalism.

Classification:

Full Time, Non-Exempt.

Travel Requirement:

None.

Introductory Period:

90 days

Company Paid Pre-Employment Screening Required:

Drug Testing, Background Check

General Description:

The Quality Manager is a key position that coordinates the business processes to ensure integrity, compliance and continuous improvement. This position provides overall support of the quality management system through monitoring of results, management of non-conformities, oversight of corrective actions and implementation of opportunities for improvement. The Quality Manager must work through varies departments and teams to ensure consistent product and process results.

Mirachem is team-driven company. All employees are expected to assist in other areas of the company when the situation warrants, whether it relates to their primary function. This will include tasks such as office organization, work area clean up and maintenance, or other projects as requested by management.

Specific Duties:

• Functional Abilities
  
  
  
  • Expert proficiency with Microsoft Excel including pivot tables, lookups and graphing
  • Demonstrates advanced proficiency with word processing, presentations
  • Data compilation from various sources
  • Database design, creation, maintenance, use
  • Quality management, KPI monitoring and trend analysis
  • Awareness of regulatory requirements
  • Conforms to dress and appearance standards
  • Observes all safety requirements and conducts all duties in a safe and proper manner
  
  
  
  
• Documentation Control
  
  
  
  • Maintains, organizes and audits facility documents/records (SP 4.2 Control of Documents & Records)
  • Designs, implements and audits equipment IQ/OQ/PQ protocols (FC 7.6 Calibration)
  • Reviews product quality records prior to release (SP 4.2 Control of Documents & Records)
  • Coordinates routine review of data (experiments, trends, processes, projects) and assigns actions (PopRoq meetings)
  • Analyzes and documents performance of KPIs (SP 8.2.3 Monitor & Measurement of Process)
  • Implements Good Documentation Practices (GDP)
  
  
  
  
• Quality System
  
  
  
  • Documents quality events, formulates response, compiles data, monitors for recurrence and completes analysis
  • Organizes, plans and performs internal audits to evaluate the implemented management systems (SP 8.0 Measurement, Analysis & Improvement)
  • Monitors for compliance with customer requirements including effectiveness analysis (SP 7.2 Customer Requirements)
  • Organizes Management Review (QMR) meetings at planned intervals (SP 5.6 Management Review)
  • Strives to demonstrate continual improvement of the QMS System, products and services (SP 8.5.1 Continual Improvement)
  
  
  
  
• Quality Assurance
  
  
  
  • Guides staff for the detection and resolution of any issues dealing with quality through development and execution of Response Flow Checklists (RFC)
  • Ensures prevention of unacceptable material release (SP 8.3 Control of Nonconforming Product)
  • Identifies causes of quality problems, documents them, and devises solutions and corrections (SP 8.5.2 Nonconformity and Corrective Action)
  • Controls equipment calibration and maintenance process and records (FC 7.6 Calibration)
  • Educates and monitors plant personnel in recommended equipment sanitation and general sanitation and housekeeping practices (SP 6.0 Maintenance)
  • Maintains training records and ensures employees are competent to perform current SOPs and methods (FC 6.2.2 Competency & Awareness)
  • Manages change control actions/plans and the execution of any quality or compliance-related steps within change control plans (FC 7.3.7 Control of Change)
  
  
  
  

Work Schedule:

Regular company operating hours are 7:00am - 3:30pm, Monday through Friday. This position has the flexibility and obligation to work the hours necessary to complete duties and responsibilities.

Need for Supervision:

This is a position largely works independently on assigned tasks and long-term projects. The manager is available for assistance but does not monitor this position closely. This position is very detailed, requires a high level of organization and use of critical thinking. Employee must be a self-starter.

Education/ Experience:

High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as legal documents, contracts, agreements and quality process documentation. Ability to write routine reports and correspondence. Ability to speak professionally and effectively with customers, suppliers and internal staff.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent as well as draw and interpret bar and line graphs. Basic understanding of statistics is required.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations, as well as grasp abstract concepts and perform projections. Ability to research, organize and consolidate data into critical summaries that are used for decision-making.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to write, type, use hands and fingers to handle, or feel, reach with hands and arms, and talk or hear.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to work at a desk. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and risk of electrical shock.

Computer Skills:

Advanced proficiency with Microsoft Office Suite, SharePoint, Google Apps, Adobe Suite, and database systems. QuickBooks or NetSuite experience is preferred.

Technical / Specialized Skills:

Quality systems (ISO, Six Sigma, LEAN, etc) experience or education is required. Experience with Good Documention Practices (GDP) is preferred. Knowledge of Good Manufacturing Practices (GMPs) is a plus.

Special Requirements:

Employment with Mirachem, LLC is conditional upon acceptance of the provisions of the company's Non-Solicitation & Non-Disclosure Agreement, and satisfactory compliance with the company's Controlled Substance Use & Abuse Policy and Reference / Credential Investigation. All employment is at-will and this job description does not serve as a contract or other guarantee of employment. Pre-employment substance screening is required.

Management and Personnel Functions:

Mirachem, LLC utilizes our parent company, Crystal Clean (CC) for our HR function. Mirachem has the responsibility for the workplace, day-to-day management, recruiting, staffing, disciplinary matters, job maintenance and performance. CC prepares payroll, taxes and withholdings, workers compensation, benefits administration, and all other administrative and non-operational human resource functions. Any HR issues are to be addressed to Mirachem's Vice President of Operations, but you will receive correspondence from CC for payroll, insurance and other routine requests.

About Mirachem:

Mirachem, LLC ("Mirachem") is a manufacturer and marketer of environmentally and worker-safe cleaning technologies and provides advanced customer and technical support for users in a variety of applications, across many industries and business segments. Founded in 1978, Mirachem has been offering superior alternatives to traditional, hazardous cleaning chemistries for almost 50 years.

Mirachem, a Delaware company with headquarters and principal operations located in Phoenix, AZ, is wholly owned by Crystal Clean, LLC ("CC"). Since 2004, Mirachem and HCC have been strategic partners in offering superior aqueous solutions and effective alternatives to hazardous chemicals.

Crystal Clean provides parts cleaning, used oil re-refining and hazardous and non-hazardous waste services to small and mid-sized customers in both the manufacturing and automotive service sectors. Headquartered in Hoffman Estates, Illinois, CC operates over 90 branches serving approximately 91,000 customer locations.