Radiology Assistant

Job Summary

Interacts with patients, physicians, and other staff, both within the hospital and with outside facilities, regionally, nationally, and internationally. Responsible for calling critical results, call reports, and strokes: Red, Orange, and Yellow critical and significant findings as well as call reports and any stroke patients are being called to the appropriate care giver within a set time frame. Ensures Radiology exams performed are read by Radiologists in an efficient and timely manner. Imports and exports radiology images via CD, DVD, and electronically as requested. Responsible for answering multi-line phone systems, taking messages, paging physicians and staff, triaging calls by routing them to the appropriate personnel or department. Works closely and assists the Radiologist with all their interpretation needs. Consistently creates an exceptional experience with each contact, via inbound and outbound calls, face to face interactions, online chat, and email. Staff in this role are required to know and operate multiple computer software programs.

Essential Functions

• Interacts with patients, physicians, and other staff, both within the hospital and with outside facilities, regionally, nationally, and internationally to achieve positive customer outcomes.
• Responsible for calling critical results, call reports, and strokes: Red, Orange, and Yellow critical and significant findings as well as call reports and any stroke patients are being called to the appropriate care giver within a set time frame.
• Responsible for answering multi-line phone systems, taking messages, paging physicians and staff, triaging calls by routing them to the appropriate personnel or department.
• Imports and Exports Radiology images via CD, DVD, and electronically as requested.
• Promptly identifies and resolves or escalates concerns to achieve positive outcomes.
• Responsible for the quality control of our PACS system with the guidance and direction of the PACS team.
• Ensures Radiology exams performed are read by Radiologists in an efficient and timely manner.
• Assists with training of new team members as appropriate.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, travel, and more!
• Optional identity theft protection, home and auto insurance, and pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

Required

• Required High School Diploma or equivalent
• Preferred Associate's Degree and successful completion of medical terminology class and/or anatomy and physiology

• 6 months of relevant experience Medical Office and Customer Service Preferred

• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.