Senior Technical Writer

Responsibilities:

1. 6-8 weeks delivery ops member stint (real delivery experience)
2. Build a knowledge repository for all BUs, make knowledge sharing easily accessible and reduce knowledge silos
3. Longer term; own ask-epd. Review all questions posted and ensure documentation and training is updated
4. Manager to Junior Technical Writer and Instructional Designer

Job Description

As our first Senior Technical Writer, you will be the architect of our internal knowledge ecosystem. You will spearhead the transformation of our fragmented content repository into a centralized, user-friendly knowledge center. Your expertise will be crucial in bridging the gap between technical documentation and operational understanding, ensuring that all information is clear, consistent, and accessible to a diverse audience, including engineers, ML researchers, and all operations teams. This is a demanding role that requires strong leadership and cross-functional work, and as our first Senior Technical Writer, you will drive the creation of a streamlined knowledge sharing environment, empowering our teams across all BUs and reducing reliance on direct engineering support.

You will:

• Lead restructuring and organization of our internal knowledge base. Design and implement a comprehensive information architecture, ensuring intuitive navigation and discoverability.
• Content maintenance. Regularly review and update documentation to ensure accuracy and relevance, and implement feedback mechanisms for continuous improvement.
• Establish and enforce writing style guides, templates, and best practices for all technical documentation.
• Work closely with cross-functional teams and stakeholders (engineering, ML research, and all operations teams) to gather, synthesize, and translate complex technical information into clear, actionable documentation.

Ideally, you'd have:

• Strong technical background (bachelor's degree in Technical Communication, Computer Science, or a related field)
• 5+ years of experience in technical writing, preferably in a technology or software development environment.
• Proven experience in designing and implementing information architecture for large-scale knowledge repositories (e.g., Confluence, Google Workspace).
• Strong understanding of technical documentation principles and best practices.
• Excellent communication and collaboration skills, with the ability to work effectively across diverse teams.
• Entrepreneurial experience and mindset - you are excited about building things from scratch and are highly adaptable to constant change.