New

Customer Marketing Account Owner-1

salesforce.com, inc.
United States, California, San Francisco
1 Market Street (Show on map)
May 16, 2025
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About the Role: At Salesforce, our customers are at the heart of everything we do - and their stories fuel our business. We believe that amplifying customer success is one of the most powerful ways to inspire, educate, and drive impact. We're looking for a dynamic, relationship and results-driven individual to serve as the critical bridge between our customers, Marketing, and the broader Customer Marketing team. As a Customer Marketing Account Owner, you'll act as a strategic account manager for a portfolio of Salesforce customers, developing trusted relationships and collaborating cross-functionally to activate their stories across a range of high-visibility marketing channels. You'll ensure each customer's story is told in ways that reinforce their leadership in the market - while demonstrating the value and business outcomes delivered by Salesforce. This role sits at the center of our storytelling engine - connecting customer advocates, sales teams, and marketing stakeholders to drive meaningful, multi-channel co-marketing opportunities that power our brand and sales pipeline. Key Responsibilities: Account & Relationship Management: Build and manage trusted, long-term relationships with a portfolio of strategic customer advocates. Act as the primary point of contact, pitching and securing customers for co-marketing opportunities, deeply understanding each customer's business goals, approval processes, and brand guidelines to deliver seamless, valuable partnerships. Demonstrate tenacity and a solutions-oriented mindset to overcome obstacles, navigate complex stakeholder dynamics, and ultimately secure the "yes". Cross-Functional Orchestration: Serve as the connective tissue between customers, Sales, Marketing, Product, and Executive leadership. Collaborate closely with internal stakeholders to identify, pitch, and activate customer stories in ways that align with Salesforce's strategic priorities and deliver mutual value. Campaign Activation: Secure customers for customer stories across events, social media, brand campaigns, PR, AR, earnings reports, and more. Ensure timely approvals, alignment with business objectives, and a high standard of storytelling that resonates across audiences. Adaptability & Problem Solving: Thrive in a fast-paced, dynamic environment - navigating shifting priorities, handling objections with finesse, and finding creative, win-win solutions that meet both customer and business needs. Why This Role Matters This role is pivotal to Salesforce's go-to-market strategy. By championing customer stories, you'll directly fuel marketing campaigns, sales conversations, executive narratives, and thought leadership efforts that reinforce Salesforce's value in the market. You'll be the face of Salesforce marketing for some of our most valued customers, building relationships that not only showcase their success - but help drive ours. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $138,800 to $190,900. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.