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Technical Service Representative

Kaneka Americas Holding, Inc.
United States, Texas, Pasadena
May 16, 2025
Description Communicate with the Sales & Marketing department to determine customer needs and participate in customer visits when requested. Support the efforts of the Sales & Marketing department, which may include but not be limited to designing and conducting testing, interpreting data, creating technical reports to be presented to customers, and making technical presentations at industry functions. Be the primary technical service contact between existing and potential customers. Must be able to communicate directly with customers from outside testing agencies or other company locations regarding various issues related to the performance or technology associated with their products. Resolve customer technical issues and conduct customer trials effectively. Communicate with R&D personnel to develop products and coordinate long-term development projects based on customer feedback. Prepare testing reports for internal use and provide feedback from customers to the Sales & Marketing and R&D personnel. Support the company's customer base, identify future business opportunities, and internally communicate new competitive products and developments. Must be able to prepare technical information for Kaneka products. Must demonstrate the following emotional intelligence skills: Emotional Empathy Positive Attitude Excellent Communication Skills Flexibility / Adaptability Interpersonal Skills Qualifications Education Bachelors of Mechanical Engineering (required) Bachelors of Chemical Engineering (required) Experience Polymers/plastics (preferred) 6 - 8 years: Processing, technical service and/or R&D in the polymer processing or polymer production industry (required) Skills MS PowerPoint (required) MS Outlook (required) MS Excel (required) MS Word (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.