Pride Product Support Technician I-Late Shift (10:30am-7:00pm)

To provide exceptional customer service, assist in troubleshooting one product line, process quotes and orders, and provide technical support for all Pride providers

*Provide product support and assist providers in troubleshooting on one product line

*Enter orders and data received via telephone, web, and/or faxes

*Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.)

*Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

*Complete the Annual CTPAT Security Training

*Focus on continuous improvement, and consistently demonstrate good business judgment

*Work effectively with all Pride departments to exceed internal and external expectations

*Pride retains the discretion to modify duties and/or assign other duties as necessary

*Must be a team player, friendly, professional, detail-oriented, and honest

Must have the ability to:

*Multi-task, problem-solve, and prioritize in a fast-paced working environment

*Read and comprehend work instructions

*Use hand tools, standard power tools and load testers

Must have:

*Relentless drive to achieve advancement and continuous improvement

*Excellent verbal and written communication skills

*Basic working knowledge of Microsoft Office Word and Excel

*Excellent web navigation skills

*Excellent telephone etiquette skills

*Lift 25 lbs. preferred

*Bilingual in English and Spanish (ability to fluently speak/read/write) preferred

*At least 1 year of customer service and/or call center experience

*At least 1 year of hands-on mechanical and/or electrical experience preferred

*Current or previous successful employment experience with Pride Mobility Products Corporation preferred

*High School Diploma or GED

*Associate Degree in an electronic, technical or biomedical field preferred

*Must be legally authorized to work in the United States without sponsorship now, or in the future

*This job description is not intended to be all-inclusive

*In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products/Quantum Rehab is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.