New 
Customer Service Representative
 TEKsystems | |
$17.00 - $18.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, California, San Diego | |
 May 16, 2025 | |
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We're looking for a dedicated and adaptable *Customer Service Representative* to join our team onsite in San Diego. This is a slow-paced call center environment where your communication skills, problem-solving abilities, and team spirit will shine. You'll be the voice of our brand, helping customers resolve issues efficiently and professionally.
*Key Responsibilities:* * Handle up to 300 inbound calls per day during peak season (Fall). * Provide exceptional customer service with a focus on quality over speed. * Resolve customer issues effectively while maintaining professional phone etiquette. * Keep calls under 2 minutes when possible, without compromising service quality. * Document interactions and resolutions accurately using internal systems. * Collaborate with team members to ensure a seamless customer experience. *Qualifications:* * 1+ year of customer service experience (call center preferred). * Strong phone communication, critical thinking, and problem-solving skills. * Ability to remain calm and professional under pressure and with upset customers. * Proficient in Microsoft Office. * Experience in furniture retail or with Costco, Sam's Club, Walmart, or True Innovations is a bonus. * Bilingual in Spanish or French is preferred. * Strong writing and multi-tasking abilities. *Pay and Benefits* The pay range for this position is $17.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in San Diego,CA. *Application Deadline* This position is anticipated to close on May 29, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |