Customer Success Engineer

Job Title:Customer Success Engineer

Location: Reston, VA

Clearance Required: TS/CI

Employment Type: Full-Time

Company Overview

Echelon Services LLC is a Native Hawaiian-Owned 8(a) small business providing advanced IT, cloud, cybersecurity, and engineering solutions to support the mission of federal and defense agencies. Our purpose-driven culture values innovation, excellence, and service to both our clients and our community. At Echelon, we don't just deliver solutions - we build lasting relationships and support the missions that matter most.

Position Summary

Echelon Services is seeking a Customer Success Engineer with a strong background in Systems Engineering and experience in Computer Science to join our growing team. This role plays a critical part in ensuring a seamless and successful onboarding experience for new clients by translating complex technical requirements into actionable onboarding plans.

The ideal candidate will bring technical depth in software development, combined with exceptional communication skills and a customer-focused mindset. You'll serve as the key liaison between technical teams and clients, making it easy for organizations to transition into using Echelon's high-impact solutions.

Key Responsibilities

• Lead and manage the technical onboarding of new clients, ensuring all system requirements and integration steps are clearly defined and met.
• Analyze client infrastructure and workflows to tailor onboarding solutions aligned with Echelon's engineering capabilities.
• Translate complex technical specifications into clear, actionable plans for internal engineering and software development teams.
• Collaborate with systems engineers, developers, and program managers to deliver onboarding milestones on time and within scope.
• Provide training, documentation, and technical support to ensure client readiness and satisfaction.
• Serve as the communication bridge between clients and internal teams, identifying pain points and ensuring rapid resolution.
• Support post-onboarding check-ins and transitions into long-term support or operational phases.
• Continuously improve onboarding processes, leveraging client feedback and technical lessons learned.

Required Qualifications

• Bachelor's degree in Systems Engineering, Computer Science, or related technical field (or equivalent experience).
• A minimum of seven (7) years of relevant experience
• Demonstrated experience in Systems Engineering for enterprise IT, cloud, or software-based solutions.
• Hands-on experience in Software Development or technical environments.
• Exceptional interpersonal, verbal, and written communication skills.
• Strong organizational skills with the ability to manage multiple onboarding engagements simultaneously.
• Ability to translate technical details for both engineering teams and non-technical stakeholders.
• Experience working with government or federal clients is a plus.
• IAT Level II certification (Security+ or equivalent)

Preferred Qualifications

• Experience with Agile methodologies and technical project management.
• Familiarity with onboarding tools, client portals, or DevOps environments.
• Understanding of security, compliance, or data management requirements in federal systems.

Echelon Services LLCis proud to be an Equal Opportunity Employer. We value diversity and are committed to building an inclusive environment for all employees.

Salary at Echelon Services is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $155,000 - $180,000 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Echelon's total compensation package for employees.

Equal Opportunity Employer, including veterans and individuals with disabilities