System Administrator II

The System Administrator (SA) is primarily responsible for administering and providing Level 2 support across a broad base of technologies to support Needham Banks end users. The SA's key role will be to confirm resolution of escalated problem tickets. The SA will act as a liaison with the IT Help Desk and Systems Engineering teams to ensure that the process is followed and SLAs are met. A successful candidate is a motivated self-starter with an aptitude for learning new skills and environments quickly while multi-tasking on more than one high-priority deliverable.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure that enterprise computing resources are always available to the end users.
• Support and administer the server, network, and application environment.
• Understand innovative technologies.
• Provide excellent Tier 2 support and mentor junior staff in the Information Technology department.
• Assist in delivering successful task delivery, change management, and maintenance scheduling.
• Work with application vendors to resolve system issues in a prompt manner
• Prepare, maintain and formalize documentation and procedures on IT systems
• May be asked to cross train peers, ensuring continuity of the specialized IT function across the department.
• Adhere to industry regulations and best practices for continuity, security, and integrity of the IT systems.
• Ensure departments meet established service level agreements
• May be asked to assist with capacity planning, disaster recovery, network management, backups, documentation, and server-based application support.

JOB REQUIREMENTS

• Solid knowledge of Windows server and desktop operating systems
• Solid knowledge of group policy and active directory administration
• Must be able to communicate with users with all levels of computer experience
• Must be able to work unsupervised; be a team player; and reliable to start and finish a project in a complete and timely manner
• Maintain a positive and professional image of the Bank
• Results oriented, ability to hold application vendors accountable for problem resolution
• Attend work on a regular basis, on time, and withstand varying degrees of stress
• Ability to diagnose and correct hardware and software configuration problems
• Knowledge of the Bank's software applications, technological infrastructure, networking and network design, and data processing systems
• Ability to write and communicate adequately and coherently in a business environment
• Strong interpersonal skills
• Assist in the validation of IT controls and reporting for audit requests as needed
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• Bachelor of Computer Science or Associate Degree in Information Technology or equivalent experience
• Microsoft certification or equivalent experience preferred
• Minimum of five years' experience in administering and troubleshooting an enterprise environment.
• Experience with cloud computing in an enterprise environment preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment
• Ability to work with stakeholders and vendors over the phone, and remotely for extended periods
• Must be able to work flexible hours to address system upgrades or problem resolution
• Must be able to lift 50 pounds
• Willingness to continue education and certifications to maintain relevancy