Commercial Loan Servicing Specialist

Under the supervision of the Commercial Team Leader, the Commercial Loan Servicing Specialist will be primarily responsibility for onboarding new loans into the Bank's Core Processing System, in addition to a variety of administrative tasks in support of the Commercial and Industrial Lending teams. This position requires attention to detail, excellent verbal and written communication, and the ability to prioritize multiple tasks and duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Fund and on-board newly originated loans in the Bank's Core Processing System
• Process loan modifications
• Monitor and process loan conversions in the Core
• Perform maintenance on Borrowing Base Lines of Credit
• Track auto liens and maintain database
• Email quarterly SWAP Valuation reports to borrowers
• Reconcile SWAP billing notices and remit payments to the counterparty
• Prepare and process partial releases
• Act as backup for GL reconciliations
• Monitor and track exception documents to ensure perfected lien position
• Act as backup for SBA 1502 reporting and reconciliation
• Process advances, paydowns, payments and other common loan transactions in the Core
• Process investor and participation loan payments
• Address and resolve customer inquiries in a courteous, accurate and expeditious manner
• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Ability to communicate with customers, attorneys and staff in a clear and professional manner
• Ability to embrace and adapt to departmental and global changes
• Ability to work in a fast pace environment with strong attention to detail and accuracy
• Proficient in Microsoft Office
• Ability to adhere to Needham Bank's Core Values (Quick-Decision-Making, Reliability, Relationship-Based Focus and Quality Service)

EDUCATION & EXPERIENCE

• High School Diploma. Bachelor's degree preferred
• Strong working knowledge of Microsoft Office Suite
• 3-5+ years of working in a loan servicing post-close environment
• Familiarity with the following loan products a plus: SWAP, Participation/Syndicate, Borrowing Base Lines of Credit, Letters of Credit, and SBA loans

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment
• Hybrid schedule opportunity after training is complete

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.