New 
Supply Chain Manager
 Microsoft | |
 United States, Washington, Redmond | |
 May 15, 2025 | |
|
OverviewMicrosoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the datacenters. Well-defined and executed supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. The ideal candidate will have a strong analytics background coupled with project management expertise with the ability to lead and influence others within a matrixed environment.
ResponsibilitiesAccountable for order fulfilment within aggressive cycle-time targets to include internal stakeholder management and cross-team actions needed to ensure adherence to delivery commitments. This responsibility requires high collaboration and oversight of a 3rd party fulfillment partner who inventories, executes, and delivers PO's on behalf of MSFT Act as the face of the SCOM organization to our partners and internal customers to understand customer delivery requirements and develop/implement strategies in support of those business needs. This responsibility also includes a proactive communication of risks and opportunities, to include supply constraints and the management of allocation actions / principles needed to manage gaps and minimize unfavorable business impact Accountable for operational performance metrics to include, but not limited to, Cycle Time, On-Time Delivery, and order book health metrics such as ETA Timeliness to SLA, ETA Change, and PO's Exceeding Need by Date and ETA. As the owner of Network performance metrics, identify the pareto chart of reason codes for gaps in performance, derive insights from this data to accelerate improvement, and influence others (or lead) actions necessary to drive continuous improvement across the team & all lines of business Drive optimization in the PO approval to dock process, as a key enabler for operational performance and cycle time reduction commitments. This responsibility will require multiple touch points with teams including, but not limited to, MSFT Trade, Logistics, Procurement Operations, DC Operations, Capacity Planning, Sourcing, and Engineering Play a lead role from the business perspective on several in-flight and to-be strategic initiatives aimed at agility, cycle time reduction, new node fulfillment strategies, and supply chain simplification, acting as the business requirement contact for Engineering and other stakeholder teams as needed Drive supply health strategy with key suppliers through weekly engagement and metrics to monitor & ensure supplier delivery performance, on time delivery, lead time and cycle time reductions Responsible for ensuring suppliers receive monthly forecasts and drive material readiness Work with suppliers, sourcing partners, and planning team on buffer and replenishment models Develop segmented supply chain strategy and VMI (Vendor-Managed Inventory) programs Manage supply allocations and prioritization of constrained material Continually assess current state processes, looking for opportunities to drive improvements, including audit findings & implement mitigation strategies Work with Planning on product transitions and hardware lifecycle management Serve as point of contact for expedites and escalations for supply shortages from various internal teams | |