New

Client Services Representative/MLA2

Salem Hospital
United States, Massachusetts, Salem
81 Highland Avenue (Show on map)
May 15, 2025
Follows proper telephone etiquette for answering incoming and outgoing telephone calls. Answers all telephone calls in a timely manner. Identifies self by name and department when answering incoming telephone calls. Does not transfer telephone calls to another person or department without informing recipient of who is calling and the reason for the transfer. Informs the caller that they will be transferring the call to the appropriate person gives the caller the phone number and their name in case the call is disconnected. Successfully answers all inquiries while promptly and accurately assisting patient's, clinicians and colleges obtaining the proper resolution to the inquiry. Carefully documents all Client Calls in the Client Calls program making sure to have accurate documentation Is careful to assign to the appropriate department pertaining to the call. Monitors Call Back per Laboratory protocol. Provide clerical and support services, including answering phones and communicating critical, STAT, or lab results to the appropriate department or licensed care provider. Ensure all calls are properly documented in accordance with established protocols. Faxes or calls as requested. Print nursing home labels. Print nursing home requisitions. Enter safety events into our RL system. Order phlebotomy fees in Sunquest. Cover specimen processing as needed. Cover home care outreach as needed. Utilize Faxcom to index and file electronically received lab orders. Scan and transcribe paper orders into Epic. Laboratory Requires intense attention and concentration. Ability to handle several processes concurrently. Ability to deal with a wide range of personalities. Basic computer skills. Previous laboratory experience: Hands-on experience working in a laboratory setting, including familiarity with lab procedures, equipment, and safety protocols. Previous laboratory experience as a Medical Lab Assistant, Phlebotomist, or Client Services Representative. High school diploma or GED preferred Medical Terminology certification preferred North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.