Solutions Engineer, Small Business

Say hello to opportunities.

It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for: The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are looking for candidates with an entrepreneurial spark!

Key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. Interacts directly with all levels of management on the customer accounts including the executive management team. Identifies key customer requirements and presents RingCentral solutions that meet those requirements.

Job Duties:

• Provide pre-sales technical and sales support for accounts in assigned segment.

• Develop and maintain expert understanding of all RingCentral applications andproducts.

• Assist SE team with hardware and software lab testing

• Assist with answering technical questions for Mass Market sales teams.

• Perform Proof of Concept (POC) onboarding support for Mass Market opportunities.

• Responsible for continued education on the platform and underlying technologies.

• Present ongoing product training for small business sales teams.

• Transfer industry, technical, and product knowledge to internal and external teams.

• Keep up-to-date on relevant competitive solutions, products and services.

• Develop advanced system configurations and implementations in response to customerneeds and requirements.

• Manage all customer feature requests including documentation of customerrequirements, prioritization of all customer requests within each account, and drivingdevelopment of key features with the product team.

• Create and maintain a demo/tester environment for the RingCentral EX and CX portfolio, as well as key integrations.

• Actively participate as a SME for RingCentral products and technologies

To succeed in this role you must have experience in:

• 5+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS

• (Software as a Service) environment, or equivalent, relevant experience.

• 3+ years of contact center experience, preferably with cloud contact centers.

• Fluent in English (both written and verbal).

• Excellent written and verbal communication skills.

• Excellent presentation and demonstration skills.

Desired Qualifications:

• Ability to provide technical leadership to the account team.

• Ability to teach other members of the team and act as a mentor as required.

• Requires an action oriented individual with a very strong initiative to be successful.

• Willingness to take ownership of accounts and account related actions.

• Must be able to coordinate across various groups and functional teams.

• Ability to complete job responsibilities with minimal supervision.

• Demonstrate ability to implement, drive and track projects

• Ability to apply solutions, technology and products to a business opportunity.

• RingCentral product experience and/or relevant experience in key competitor offeringsin technology area of emphasis are preferred.

• Knowledge and demonstrated operating experience in one or more of the followingareas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence

• Competitive knowledge including solution, technology and product offerings.

• Understanding and conversant about company, solutions and product strengths,weaknesses, opportunities and threats.

• Excellent analytical and problem solving skills.

• Excellent interpersonal skills and negotiating skills.

• Demonstrates the ability to excel at understanding and communicating complextechnical solutions and issues.

• Experience in VoIP network architecture, products, protocols, and solutions a plus.

• Pre-Sales experience a plus.

• Strong telecommunications background (with telephony and Soft Switch emphasispreferred).

• Network Design background is a plus, but not required.

• Some understanding of software development technologies is desirable.

• Experience with telecommunications network design, architecture, and support isdesirable.

• Strong understanding of VoIP and data networking protocols including: SIP, RTP,HTTP/S, etc.

• Demonstrated ability to implement, drive and track projects.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral's Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we're not just selling solutions; we're powering human connections. That's why we're the largest and fastest-growing pure-play provider in our space.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how wecan assist you.

If you are hired in Colorado, the compensation range for this position is between $75,600 and $108,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of July 15, 2025. Please apply prior to the deadline to be considered for the role.