New

Patient Intake Coordinator, AID

PrairieCare
life insurance, paid time off, sick time, tuition reimbursement, 401(k)
United States, Minnesota, Brooklyn Park
May 15, 2025
About Us Join PrairieCare: Transform Lives Through Meaningful Work! Are you ready to embark on a rewarding career in psychiatric healthcare? At PrairieCare, we are passionate about delivering exceptional mental health services to individuals in need. Our comprehensive approach covers the entire spectrum of care, creating a wealth of diverse roles for those who aspire to make a real impact. We believe in nurturing talent and fostering professional growth in a supportive environment. Here, you won't just find a job-you'll discover a fulfilling career path in the mental health field. If you're eager to contribute to a mission-driven organization and help change lives for the better, we invite you to join our dedicated team at PrairieCare. Together, we can make a profound difference in the lives of those we serve! Responsibilities Join Our Team as an AID Patient Intake Coordinator! Your Role: As the AID Patient Intake Coordinator, you will be the first point of contact for patients seeking our services. Your primary responsibility will be to handle both external and internal requests for information and services across all levels of care. You will play a vital role in assessing needs, scheduling appointments, and providing crucial support during times of crisis. Key Responsibilities: Connect and Support: Review and assess incoming calls, linking patients with the appropriate services and resources they need. Crisis Management: Triage crisis phone calls, assess safety, and provide county crisis resources, ensuring that individuals receive timely and appropriate support. Mental Health Screening: Conduct Mental Health Screens over the phone, gathering essential information to facilitate care. Appointment Scheduling: Schedule Admission Diagnostic Assessments and intake appointments for both program and outpatient clinic services, ensuring a smooth transition into care. Referral Coordination: Facilitate both internal and external referrals, consulting with physicians as necessary to streamline the process. Customer Relations: Provide outstanding customer service in line with PrairieCare's policies, ensuring that every interaction is positive and supportive. Online Engagement: Monitor and respond to patient inquiries through our website, following up as needed to ensure all questions are addressed. Qualifications Minimum Requirement: High School Diploma or equivalent is required. Preferred: Bachelor's degree or two (2) years of applicable experience in the behavioral health field, providing a solid foundation for your role. Expertise in Mental Health: Strong knowledge of DSM-5 criteria, with demonstrated interviewing and assessment skills that allow you to effectively evaluate and support our patients. Cultural Competence: Oriented and educated in gender, cultural differences, and age-appropriate care for psychiatric and chemical dependency services, ensuring that every patient feels respected and understood. Effective Communication: Exceptional communication skills, both verbal and written, enabling you to convey important information clearly and collaborate effectively with clinicians and team members. Tech-Savvy: Proficiency in Microsoft Office products, including Word and Outlook, to manage documentation and communication efficiently. Adaptability: Ability to smoothly and rapidly shift between dissimilar tasks, demonstrating flexibility in a fast-paced environment. Calm Under Pressure: Proven ability to react quickly and calmly as part of a team in volatile and potentially emergency situations, ensuring the safety and well-being of our patients. Decision-Making Skills: Strong critical thinking abilities that empower you to make effective decisions while navigating stressful circumstances. Compensation for this role ranges from $22-28 per hour depending on education and experience. We are committed to providing competitive and equitable compensation. An individual's pay rate within the posted range is determined by several factors, including skills, experience, education, and market conditions. Additionally, we consider internal equity to ensure fairness within our organization. Benefit options include: Medical/Dental/Vision Company paid life insurance Paid time off including sick time Voluntary Short term and long-term disability 401K with company match Flexible spending accounts Tuition Reimbursement Student Loan Repayment Join Us: Join us in our mission to provide outstanding support and make a meaningful difference in the lives of those we assist. Your contributions can help shape the future of our care services-apply today! We are excited to hear about your interest in this opportunity! If you have any questions or need assistance with the application process, please feel free to contact me directly, Melissa Frankman, either via email at mfrankman@prairie-care.com or by phone at 612-446-3357. If you need further support, you are also welcome to reach out to our careers and management team at careers@newporthealthcare.com. PrairieCare Healthcare is an Equal Opportunity Employer. PrairieCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process are encouraged to email accommodations@prairiecare.com for assistance. #LI-MF1