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Patient Access Associate 1

Inova Health System
parental leave, paid time off
United States, Virginia, Fairfax
8095 Innovation Park Drive (Show on map)
May 20, 2025
Inova Fair Oaks Hospital \| Patient Access Associate 1 \| Full time \| M-F, every other weekend \| Day shift The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: * Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. * Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. * Tuition and Student Loan Assistance: offering up to $5,250 total per year in education assistance and up to $10,000 total for student loans. * Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. * Work/Life Balance: offering paid time off and paid parental leave. Job Responsibilities Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions. Selects an appropriate method of communication for audiences and adjusts communication style when needed. Explains insurance benefits and patient liability by using appropriate communication methods/styles. Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis. Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information. Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. May perform additional duties as required. Additional Requirements Experience - 1 year of customer service or 1 year of experience in a medical setting. Or Associates degree in lieu of experience. Education - High School diploma or equivalent.